Czech Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We are proud to partner with global BPO giants to facilitate the most sought-after Czech-speaking jobs in the vibrant market of Greece.

Job Overview

We are currently searching for a dedicated professional to join our client's team in Athens for a high-impact Czech Speaking Customer Support Specialist position in Greece. This role within the outsourcing industry offers the unique opportunity to leverage your linguistic talents to solve complex user challenges while enjoying a world-class hybrid work environment.

Key Responsibilities

• Provide high-quality technical and administrative support to customers via phone, email, and chat within a professional BPO environment.
• Identify and assess customer needs efficiently to ensure first-contact resolution.
• Handle complex billing inquiries with precision and clear communication in the Czech language.
• Troubleshoot technical issues for our global technology clients, maintaining high standards of service.
• Utilize internal knowledge bases and advanced diagnostic tools to resolve user concerns.
• Maintain accurate documentation of customer interactions within the CRM system.
• Contribute to the team’s collective knowledge by sharing insights and best practices in a fast-paced outsourcing setting.

Requirements

• Fluency in Czech
• Technical research skills
• Advanced internet research skills
• Native or fluent Czech (spoken and written)
• Valid EU passport (mandatory)
• Strong problem-solving mindset suited for the BPO industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace the opportunity to work in Greece, a country renowned for its Mediterranean climate, rich historical heritage, and vibrant social culture. By choosing one of these Czech-speaking jobs, you will be joining a thriving international community in Athens, where the sun shines throughout the year, and life in Greece is defined by a perfect balance of professional ambition and relaxed coastal living.

Moving to Greece provides an unparalleled quality of life, featuring world-famous gastronomy and endless exploration opportunities. Our relocation support ensures that your transition to life in Greece is seamless, allowing you to enjoy your new career and the beautiful surroundings of Greece from day one.

How to Apply

If you are ready to advance your career with a leading firm and thrive in a Czech Speaking Customer Support Specialist position in Greece, we encourage you to submit your application today. Click 'Apply Now' to join our team, and let Mercier Consultancy Group guide you toward your next great professional adventure.