German Speaking Microsoft Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the outsourcing and BPO sectors. We specialize in elevating professional careers by partnering with industry leaders to provide exceptional, long-term employment experiences across Europe.

Job Overview

We are currently searching for a talented individual to fill the German Speaking Microsoft Customer Expert position in Greece. This role represents one of the most sought-after German-speaking jobs in the industry, offering a unique opportunity to provide high-level support while enjoying the Mediterranean lifestyle through our comprehensive support programs.

Key Responsibilities

• Act as a primary point of contact for customers, ensuring a seamless experience within the BPO service environment.
• Identify and assess customer needs efficiently to provide accurate, professional solutions.
• Handle complex billing inquiries with precision and a customer-centric approach.
• Manage and assist with customer orders, ensuring transparency and timely resolution.
• Troubleshoot technical issues for Microsoft users, providing clear, step-by-step guidance.
• Maintain high levels of customer satisfaction by delivering quality service in a fast-paced outsourcing environment.
• Document interactions in the CRM system to ensure continuity and excellent service history.

Requirements

• Fluent German
• B2+ English
• Native or fluent German (spoken and written)
• Strong problem-solving skills and a passion for technology.
• Excellent communication skills suitable for a professional BPO environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with our German Speaking Microsoft Customer Expert position in Greece means embracing a life defined by ancient history, vibrant culture, and unmatched weather. Working in Greece allows you to balance professional growth with the relaxed, sun-drenched pace of Mediterranean life, making it one of the most desirable destinations for international professionals.

Beyond the professional benefits, living in Greece offers a world-class quality of life with endless opportunities to explore beautiful islands, historical landmarks, and world-renowned gastronomy. When you secure one of our premium German-speaking jobs, you are not just taking a step in your career—you are choosing to make Greece your new home, supported every step of the way by our dedicated relocation concierge team.

How to Apply

If you are ready to elevate your career and join a top-tier team in Athens, we encourage you to click Apply Now to submit your application for this exceptional opportunity. We look forward to reviewing your profile and helping you transition into your next professional chapter with Mercier Consultancy Group.