Italian Speaking Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the IT and BPO sectors. We take pride in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while exploring exceptional jobs in Greece.

Job Overview

We are seeking a highly motivated professional to join our client’s team as an Italian Speaking Customer Expert. This Italian Speaking Customer Expert position in Greece serves at the intersection of technical excellence and world-class service, providing high-level support for a major global IT brand.

Key Responsibilities

• Provide comprehensive technical support and sales assistance for mobile device users within the IT sector.
• Diagnose and resolve complex hardware and software issues through remote technical troubleshooting.
• Assist customers with sensitive account security queries and data protection protocols.
• Maintain high levels of customer satisfaction by delivering precise, professional, and empathetic communication.
• Stay updated with the latest software patches and hardware releases to provide accurate information to users.
• Document all customer interactions accurately within the IT service management systems.
• Collaborate with internal teams to escalate and resolve complex technical inquiries.

Requirements

• Fluency in Italian
• Advanced English knowledge
• Familiarity with iOS/macOS
• Troubleshooting skills

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Living in Greece offers an unparalleled Mediterranean lifestyle, characterized by breathtaking landscapes, historic culture, and a legendary climate that provides sunshine for most of the year. For those pursuing Italian-speaking jobs, relocating to this vibrant hub means joining a growing community of international professionals enjoying the unique charm and hospitality that Greece is famous for.

Beyond the career opportunities, you will experience a high quality of life defined by world-renowned culinary experiences, a relaxed pace, and efficient urban living. With our dedicated relocation concierge handling your transition, your move to Greece will be smooth, allowing you to focus on your new Italian Speaking Customer Expert position in Greece and the exciting adventure that awaits you.

How to Apply

If you are ready to advance your career in the IT industry and embrace a new challenge, we invite you to click "Apply Now" to submit your application. We look forward to helping you embark on this exciting journey with Mercier Consultancy Group.