Italian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless transitions for professionals seeking to advance their careers while experiencing the vibrant professional landscape of Southern Europe.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Support Specialist position in Greece within the dynamic Customer Support Services industry. This role is perfect for someone looking for Italian-speaking jobs in an international environment, offering the chance to support a major car-sharing service while enjoying a high quality of life.

Key Responsibilities

• Provide high-quality support to users of a leading car-sharing service via phone, email, and chat.
• Assist customers with complex reservation management and booking inquiries within the Customer Support Services sector.
• Manage and update user account settings with precision and attention to detail.
• Deliver empathetic and professional communication to resolve general inquiries effectively.
• Act as a brand ambassador, focusing on customer retention and long-term user satisfaction.
• Maintain a proactive attitude in addressing customer needs and navigating internal digital platforms.
• Collaborate with the global team to ensure service standards are consistently met.

Requirements

• Excellent Italian communication skills
• Good command of English
• Good computer skills
• Native or fluent Italian (spoken and written)
• Valid EU passport (mandatory)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our jobs in Greece means enjoying a Mediterranean lifestyle characterized by sunshine, historic culture, and a relaxed pace of life. Working in Greece offers the perfect balance between professional growth in the Customer Support Services industry and leisure, with beautiful beaches and world-renowned archaeological sites right at your doorstep.

Relocating to Greece is made stress-free with our dedicated support, allowing you to focus on discovering the local gastronomy and vibrant urban centers. By choosing this Italian Speaking Customer Support Specialist position in Greece, you gain access to an unparalleled standard of living in one of Europe’s most welcoming and historically rich countries.

How to Apply

If you are ready to elevate your career and embark on a new adventure in the Mediterranean, we invite you to apply now. Join the growing community of professionals in our Italian-speaking jobs program and start your journey with Mercier Consultancy Group today.