German Speaking Customer Agent For Telecom Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in international environments while simplifying the complexities of cross-border transitions.

Job Overview

We are currently seeking talented professionals for the German Speaking Customer Agent For Telecom Company position in Greece. This is an exceptional opportunity for candidates looking for prestigious German-speaking jobs within the high-growth telecommunications industry, offering a full relocation package to one of Europe's most vibrant professional landscapes.

Key Responsibilities

• Provide high-quality technical and account support to telecommunications customers via phone, email, and chat.
• Troubleshoot connectivity issues, billing inquiries, and service configurations for modern telecom products.
• Ensure customer satisfaction by delivering professional, empathetic, and efficient solutions tailored to each client's needs.
• Maintain detailed records of customer interactions within the telecom CRM systems to ensure accurate data management.
• Stay updated on the latest telecommunications service offerings, hardware, and software updates to provide informed advice.
• Contribute to the team's success by achieving key performance indicators and quality service benchmarks.
• Collaborate with internal departments to resolve escalated customer cases effectively.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills and a passion for technology and the telecommunications sector.
• Ability to navigate complex troubleshooting processes in a fast-paced environment.
• Previous experience in customer support or similar client-facing roles is highly valued.
• Resilience and a proactive mindset to succeed in these sought-after jobs in Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embarking on a career path with jobs in Greece offers more than just professional growth; it provides a unique opportunity to immerse yourself in a culture known for its hospitality and rich history. With stunning Mediterranean weather, vibrant urban life, and iconic coastal landscapes, Greece provides an unmatched setting for international professionals to build their careers while enjoying a high quality of life.

Beyond the workplace, life in Greece is defined by world-renowned culinary experiences, a welcoming social scene, and a relaxed pace of life. Whether you are exploring ancient heritage sites or relaxing on sun-drenched beaches, relocating to Greece ensures a transformative personal journey. Join our team and discover why this German Speaking Customer Agent For Telecom Company position in Greece is the ideal move for your future.

How to Apply

If you are ready to take the next step in your career and join a leading team, we invite you to click Apply Now and submit your updated CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing your potential within our growing telecommunications network.