German Speaking Customer Agent For IT Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences across the globe.

Job Overview

We are currently seeking talented professionals for the German Speaking Customer Agent For IT Company position in Greece. This role is perfect for those looking to advance their career in the Information Technology (IT) industry while enjoying one of the most sought-after German-speaking jobs in the Mediterranean.

Key Responsibilities

• Provide high-quality technical assistance to end-users within the Information Technology (IT) sector via phone, email, and chat.
• Troubleshoot software and hardware queries, ensuring resolution within defined service level agreements.
• Maintain comprehensive records of technical interactions in our CRM system to track common IT issues and trends.
• Collaborate with international technical teams to escalate complex cases and improve overall service efficiency.
• Act as the primary point of contact for German-speaking clients, ensuring a premium customer experience that reflects our IT excellence.
• Participate in ongoing technical training to stay updated on the latest developments in the IT industry.
• Contribute to the continuous improvement of internal knowledge bases and technical documentation.

Requirements

• Native or fluent German (spoken and written) skills are mandatory for this role.
• Valid EU passport (mandatory).
• Strong passion for the Information Technology (IT) industry and modern digital solutions.
• Excellent communication skills, with an ability to simplify complex technical jargon for non-technical users.
• Ability to relocate to Athens, Greece, to join our vibrant team on-site.
• Customer-oriented mindset with a proactive approach to problem-solving.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Choosing to pursue one of our many jobs in Greece means embracing a world-renowned lifestyle defined by historic culture, warm Mediterranean weather, and a laid-back pace of life. Working in Athens allows you to experience the perfect blend of ancient heritage and modern, vibrant urban living, making it an ideal destination for those seeking international work experience.

Beyond the professional advancement offered by our German Speaking Customer Agent For IT Company position in Greece, you will enjoy a high quality of life, exquisite local cuisine, and the legendary hospitality of Greece. Our comprehensive relocation support ensures that your transition to life in Greece is seamless, allowing you to focus on your career growth and local exploration.

How to Apply

If you are ready to take the next step in your career and join a dynamic IT team, click Apply Now to submit your application for one of the most rewarding German-speaking jobs currently available. We look forward to hearing from you and helping you build your future with Mercier Consultancy Group.