Dutch Speaking Customer Agent For IT

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke career solutions, helping professionals discover elite jobs in Greece while advancing their expertise within the global Information Technology (IT) sector.

Job Overview

We are currently sourcing exceptional candidates for a Dutch Speaking Customer Agent For IT position in Greece. This role is perfect for a tech-savvy professional looking to leverage their Dutch language skills within a fast-paced, innovative Information Technology (IT) environment located in the heart of Athens.

Key Responsibilities

• Provide high-level technical support to Dutch-speaking users regarding complex Information Technology (IT) software and hardware issues.
• Troubleshoot technical inquiries via phone, email, and live chat, ensuring high customer satisfaction standards.
• Document all technical resolutions accurately in the company’s internal Information Technology (IT) ticketing systems.
• Collaborate with international teams to identify recurring technical trends and improve service delivery within the IT sector.
• Maintain a deep understanding of current Information Technology (IT) trends to provide informed guidance to clients.
• Efficiently manage user escalations by escalating critical technical incidents to specialized Engineering teams when necessary.
• Foster a professional relationship with clients, acting as a trusted advisor for their Information Technology (IT) requirements.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Demonstrable passion for the Information Technology (IT) industry and a desire to build a career in this field.
• Strong problem-solving abilities and a technical aptitude for software/hardware diagnostics.
• Excellent communication skills, essential for one of the most sought-after Dutch-speaking jobs in Europe.
• Flexibility to work in a dynamic, on-site environment in Athens.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing one of our Dutch-speaking jobs in Greece means more than just a career move; it is an invitation to experience the vibrant Mediterranean lifestyle. With year-round sunshine, ancient history at every corner, and a world-renowned social culture, Greece offers a unique backdrop where you can thrive professionally while enjoying a high quality of life that few other European hubs can match.

Our comprehensive relocation support ensures that your transition to life in Greece is seamless. Whether you are indulging in local gastronomy or exploring the stunning coastal landscapes, Greece provides a balanced environment that makes settling in an absolute pleasure for our new recruits.

How to Apply

If you are ready to secure a top-tier Dutch Speaking Customer Agent For IT position in Greece and join our growing team, please click Apply Now to submit your application. We look forward to reviewing your profile and welcoming you to the team at Mercier Consultancy Group.