Dutch Speaking /Flemish-speaking Customer Support to Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO advisory firm, dedicated to connecting high-caliber talent with world-class organizations. We pride ourselves on bridging the gap between exceptional professionals and transformative career opportunities across the European landscape.

Job Overview

We are currently seeking candidates for a Dutch Speaking /Flemish-speaking Customer Support to Lisbon, Portugal position in Portugal. This role within the Customer Support Services industry offers a unique opportunity to provide expert assistance for a leading home appliances brand while thriving in the vibrant heart of Lisbon.

Key Responsibilities

• Manage incoming customer inquiries via phone and email with a professional tone.
• Assist customers with the renewal process for appliance warranties.
• Provide comprehensive information regarding warranty coverage and service terms.
• Troubleshoot and support customers with general inquiries regarding home appliances.
• Deliver high-quality, customer-focused support to ensure brand loyalty.
• Maintain accurate documentation of customer interactions and follow up on cases as required.
• Collaborate within an international team to achieve service excellence in the Customer Support Services sector.

Requirements

• Native or fluent Dutch (or Flemish) language skills, both spoken and written.
• Strong oral and written communication skills to represent the company effectively.
• Prior experience in face-to-face or contact centre environments is highly valued for these Dutch-speaking jobs.
• Excellent multitasking abilities and time management skills.
• Customer-oriented, adaptable, and dynamic personality.
• Current residency or ability to work on-site in Lisbon, Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training program to ensure your success in the role.
• Health Insurance coverage.
• A stable, full-time working schedule (Monday to Saturday, 09:00–18:00).
• Integration into a thriving, dynamic international working environment in Portugal.
• Career development opportunities within the Customer Support Services industry.
• And Much More...

Life in Portugal

Choosing one of our jobs in Portugal means choosing an exceptional quality of life. Portugal is renowned for its stunning Mediterranean climate, deep-rooted history, and a welcoming culture that makes expatriates feel right at home. From the sunny streets of Lisbon to its vibrant nightlife and historic architecture, Portugal offers a perfect work-life balance for those seeking a new adventure.

Beyond the professional benefits, living in Portugal grants you access to world-class gastronomy and breathtaking coastal landscapes. Joining our team for this Dutch Speaking /Flemish-speaking Customer Support to Lisbon, Portugal position allows you to experience the best of Portugal while building a robust career in the Customer Support Services industry.

How to Apply

If you are ready to elevate your career and join an exciting team, we invite you to apply for one of the most sought-after Dutch-speaking jobs currently available. Please click "Apply Now" to submit your application to Mercier Consultancy Group. We look forward to hearing from you!