Danish Speaking -Speaking Product Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in identifying exceptional candidates for the most sought-after jobs in Bulgaria, ensuring a perfect cultural and professional fit for our global clientele.

Job Overview

We are looking for a motivated individual to fill the Danish Speaking -Speaking Product Support Specialist position in Bulgaria, joining our dynamic team within the Customer Support Services industry. In this role, you will provide expert guidance to customers, helping them resolve device-related queries and technical challenges while delivering an outstanding service experience in your native language.

Key Responsibilities

• Provide high-quality technical assistance to customers via support tickets and phone calls.
• Deliver clear, accurate, and practical solutions to everyday device-related inquiries.
• Guide customers through the essential features and navigation of both iOS and Android operating systems.
• Monitor and identify recurring technical issues or potential bugs, documenting findings for internal reporting.
• Ensure every interaction is handled with a friendly, empathetic, and customer-focused approach.
• Collaborate effectively with international colleagues to maintain superior service standards and achieve collective goals.

Requirements

• Languages: Danish (fluent) and English (B1 or above)
• Basic working knowledge of iOS and Android operating systems.
• Excellent communication and analytical problem-solving skills tailored for the Customer Support Services industry.
• A highly empathetic and customer-centric personality.
• Strong motivation to build a long-term career within one of the leading Danish-speaking jobs available in the region.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible quality of life, blending rich historical heritage with a modern, vibrant social scene. Residents in Bulgaria enjoy a temperate climate with four distinct seasons, beautiful mountain landscapes, and a very affordable cost of living compared to much of Western Europe, making it an ideal destination for your next career move.

When you accept this Danish Speaking -Speaking Product Support Specialist position in Bulgaria, you are choosing a country known for its welcoming culture and world-class cuisine. Our comprehensive relocation support ensures that moving to Bulgaria is seamless, allowing you to focus on enjoying the professional growth and social experiences that Bulgaria has to offer.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Danish-speaking jobs in the industry, we want to hear from you. Click Apply Now to submit your application and join the Mercier Consultancy Group team. We look forward to reviewing your profile!