Icelandic Speaking -Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, dedicated to bridging the gap between exceptional talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in identifying high-caliber professionals for the most demanding customer support services roles across the continent.

Job Overview

We are currently seeking a motivated professional for an Icelandic Speaking -Speaking Solutions Consultant position in Bulgaria. This is an excellent opportunity for those looking to advance their career within the vibrant customer support services sector while enjoying the unique lifestyle offered by one of Europe’s rising business hubs.

Key Responsibilities

• Provide world-class customer support for international products, ensuring every interaction reflects the brand's premium standard.
• Manage customer inquiries effectively via phone, email, and live chat, maintaining high levels of satisfaction.
• Resolve complex issues while strictly adhering to internal service-level agreements (SLAs) within the customer support services industry.
• Utilize professional CRM software and internal ticketing systems to document and track all client interactions accurately.
• Strive to meet and exceed performance targets regarding response times, resolution quality, and overall client satisfaction.
• Collaborate with a diverse international team, sharing best practices to improve collective efficiency and service delivery.
• Engage in continuous professional development and training to remain an expert in product knowledge and service procedures.

Requirements

• Native or fluent Icelandic (spoken and written) is mandatory.
• Professional proficiency in English to operate within our international corporate environment.
• Strong aptitude for communication, empathy, and solution-oriented thinking in a customer support services capacity.
• The ability to relocate to Sofia, Bulgaria, as this is an on-site, in-office role.
• Eligibility to work within the European Union.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you have all the tools for success in our sector.
• Health Insurance coverage.
• A professional and supportive working environment in one of the most desirable Icelandic-speaking jobs available today.
• The opportunity to build a long-term career through our internal development programs.

Life in Bulgaria

Choosing one of the many jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with modern convenience. Sofia, the capital, offers a vibrant lifestyle with stunning mountain views, a thriving café culture, and a climate that boasts all four seasons. Living in Bulgaria provides a high quality of life that allows you to enjoy both professional growth and personal exploration.

For those interested in the Icelandic Speaking -Speaking Solutions Consultant position in Bulgaria, the country offers an affordable cost of living, excellent local gastronomy, and a welcoming community. By joining our office, you become part of a growing international professional network in Bulgaria that is redefining the standards of customer support services.

How to Apply

If you are ready to take the next step in your career with one of the most sought-after Icelandic-speaking jobs, we invite you to submit your application today. Please click the "Apply Now" button to forward your CV to the recruitment team at Mercier Consultancy Group. We look forward to reviewing your profile.