Italian Speaking Customer Support (Hybrid & Remote Opportunities)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for the most prestigious Customer Support Services roles, ensuring that both our candidates and clients thrive in a high-performance environment.

Job Overview

We are currently seeking dedicated individuals for the Italian Speaking Customer Support (Hybrid & Remote Opportunities) position in Portugal. This is an exceptional opportunity to join a growing team within the Customer Support Services sector, where your linguistic expertise and interpersonal skills will be central to delivering an outstanding service experience.

Key Responsibilities

• Deliver high-quality assistance to customers via phone, email, and chat, maintaining the premium standards of our Customer Support Services partners.
• Resolve complex customer inquiries efficiently while maintaining a professional and empathetic tone in Italian.
• Collaborate with international teams to troubleshoot issues and ensure a seamless service experience throughout the entire customer journey.
• Act as a brand ambassador, ensuring that all interactions reflect the company's commitment to excellence.
• Maintain accurate records of customer interactions within internal databases to support ongoing quality improvement.
• Participate in regular feedback sessions to continuously refine support workflows and technical knowledge.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Portugal.
• Strong communication skills and a passion for providing world-class Customer Support Services.
• Proficiency in English to ensure effective integration into our diverse international team.
• Residing within Portugal or the ability to work remotely within the country.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Flexible work arrangements including remote and hybrid options
• Opportunity to work for global leaders in the Customer Support Services industry
• Professional growth and development paths for all employees
• And Much More...

Life in Portugal

Portugal is globally recognized for its incredible climate, rich history, and welcoming culture, making it an ideal destination for those seeking international Italian-speaking jobs. Whether you are living in the heart of Lisbon or another vibrant city, Portugal offers an unmatched quality of life, beautiful coastal landscapes, and a thriving international community.

Embracing a career in Portugal means immersing yourself in a country known for its culinary delights and relaxed yet ambitious professional atmosphere. As one of the most sought-after locations for remote work in Europe, Portugal provides the perfect backdrop to balance a high-impact career with a fulfilling personal lifestyle.

How to Apply

If you are ready to advance your career with one of the best Italian Speaking Customer Support (Hybrid & Remote Opportunities) positions in Portugal, we encourage you to submit your application today. Please click the "Apply Now" button to join our talent network. We look forward to reviewing your profile at Mercier Consultancy Group.