Dutch Speaking -Speaking Customer Care Specialist for Sunweb

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying professionals for high-impact roles, ensuring that our clients maintain excellence in their Customer Support Services operations.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking -Speaking Customer Care Specialist for Sunweb position in Netherlands. This role is a fantastic opportunity for individuals looking to excel within the Customer Support Services sector, offering a dynamic hybrid environment for those seeking high-quality Dutch-speaking jobs.

Key Responsibilities

• Manage customer inquiries via phone, email, and social media, serving as the primary point of contact within our Customer Support Services department.
• Provide expert guidance, travel recommendations, and accurate information to clients throughout their holiday planning journey.
• Efficiently process new travel reservations and manage complex changes or cancellations for existing bookings.
• Proactively address and resolve customer issues or complaints, ensuring satisfaction before the client departs.
• Deliver highly personalized service that reflects the premium values of the travel brand you represent.
• Maintain clear communication across both Dutch and English-speaking markets to ensure global service consistency.
• Engage in team collaboration to contribute to the ongoing improvement of customer care protocols and organizational development.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Strong command of the English language to support international operations.
• Previous experience in Customer Support Services or a background in the tourism industry is considered a significant advantage.
• A proactive, results-oriented mindset with the ability to remain calm and professional under pressure.
• Proficiency in navigating digital tools and various internal computer systems.
• Flexibility to work in a rotating schedule, including evenings and weekends, as required by the business.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• Professional growth opportunities within one of the most prestigious jobs in Netherlands
• And Much More...

Life in Netherlands

Living and working in the Netherlands offers an unparalleled quality of life, characterized by a unique blend of historical charm and modern innovation. Professionals moving here for Dutch-speaking jobs will discover a country known for its welcoming culture, efficient infrastructure, and a work-life balance that is the envy of the world. The Netherlands provides a vibrant social scene, diverse culinary experiences, and a welcoming atmosphere for expatriates.

Whether you enjoy cycling through scenic canal-lined streets or exploring world-class museums, the Netherlands offers something for everyone. With its excellent connectivity to the rest of Europe, the Netherlands remains a top destination for those seeking international career progression. Joining our team here means becoming part of a forward-thinking community in one of Europe’s most beautiful countries.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the Customer Support Services industry, we invite you to apply today. Please click the Apply Now button to submit your application for the Dutch Speaking -Speaking Customer Care Specialist for Sunweb position in Netherlands. We look forward to reviewing your profile at Mercier Consultancy Group.