German Speaking Player Support Specialist for a Gaming Account with German

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading organizations in the BPO and customer support services sector. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while facilitating seamless transitions for those seeking international opportunities.

Job Overview

We are currently sourcing exceptional talent for a German Speaking Player Support Specialist for a Gaming Account with German position in Bulgaria. This role offers the unique opportunity to join a global leader in the gaming industry, providing world-class support within the high-stakes environment of customer support services.

Key Responsibilities

• Deliver high-quality assistance to players via chat, email, and social media channels to maintain excellent customer satisfaction.
• Troubleshoot technical issues and provide guidance on gameplay mechanics to ensure a seamless experience for our gaming community.
• Maintain deep knowledge of the client’s gaming portfolio to effectively resolve complex player inquiries.
• Document all interactions within our customer support services database with precision and professional attention to detail.
• Collaborate with internal teams to flag technical bugs and contribute to the improvement of the overall player experience.
• Uphold the brand’s reputation by providing friendly, prompt, and accurate responses to all player communications in German.
• Adhere to security policies and standard operating procedures to protect player data and account integrity.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Proficiency in English for effective communication within our international team.
• A genuine passion for gaming and a solid understanding of the gaming culture.
• Prior experience in a customer support services or gaming-related role is highly advantageous.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Valid EU passport or eligibility to work in Bulgaria.

What We Offer

• Competitive Monthly Salary in the vibrant industry of customer support services.
• Fully Paid Training to ensure you are fully equipped for success in your new role.
• Health Insurance coverage for your peace of mind while living abroad.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your transition to Sofia.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• The opportunity to build your career among the best German-speaking jobs in Europe.

Life in Bulgaria

Sofia is an increasingly popular destination for international professionals seeking exciting jobs in Bulgaria. With a unique blend of historical charm and modern, high-tech business districts, Bulgaria offers a rich cultural heritage and a Mediterranean-influenced climate that makes living in this capital city a truly pleasant experience.

Our candidates relocating to Bulgaria enjoy a high quality of life, affordable cost of living, and an international community that makes integration simple. Whether you are interested in historical landmarks, incredible mountain views, or a booming culinary scene, you will find that living and working in Bulgaria provides an unmatched lifestyle. Join the many professionals who have already secured their future by accepting German-speaking jobs in this thriving European hub.

How to Apply

If you are ready to take the next step in your career with a German Speaking Player Support Specialist for a Gaming Account with German position in Bulgaria, we would love to hear from you. Click Apply Now to submit your application and let the team at Mercier Consultancy Group guide you toward your next career milestone.