Polish Speaking Medical Equipment Service Specialist with Polish -Remote BUL

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on our boutique approach, ensuring that every candidate finds the perfect professional fit within our extensive network of international partners.

Job Overview

We are currently seeking a dedicated professional for the Polish Speaking Medical Equipment Service Specialist with Polish -Remote BUL position in Bulgaria. This unique role allows you to provide expert technical support to Polish-speaking users while enjoying the flexibility of a fully remote work environment.

Key Responsibilities

• Manage incoming customer inquiries via phone and email regarding specialized medical equipment.
• Provide expert technical guidance and troubleshooting steps to ensure optimal device functionality.
• Maintain high-quality service standards by resolving inquiries efficiently and accurately.
• Escalate complex technical issues to the appropriate internal departments for rapid resolution.
• Document all customer interactions and troubleshooting steps in the internal CRM systems.
• Collaborate with cross-functional teams to ensure seamless service delivery for our Polish-speaking clients.
• Maintain up-to-date knowledge of medical device protocols to provide precise information to users.

Requirements

• Native or fluent Polish (spoken and written) is essential for this role.
• Professional proficiency in English to engage with international team members.
• Previous experience in customer support or a high-volume call center environment.
• Strong problem-solving mindset with the ability to explain technical concepts clearly.
• Experience with medical devices or technical support platforms is considered a strong advantage.
• Ability to work independently within a remote structure based in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Private Health Insurance.
• Convenient Monday–Friday working schedule.
• Fully Remote work model available throughout Bulgaria.
• Monthly Food Vouchers.
• Company-sponsored Gym Membership.

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historical charm with a modern, vibrant lifestyle. Professionals pursuing jobs in Bulgaria enjoy a temperate climate and a wealth of cultural experiences, from the stunning Black Sea coast to the breathtaking Balkan mountains. Bulgaria is increasingly becoming a hub for international talent seeking a perfect work-life balance.

Living in Bulgaria means enjoying an affordable cost of living paired with high-quality amenities and a friendly, welcoming atmosphere. Whether you are already local or considering joining the growing community of expats, Bulgaria provides an ideal landscape for career growth and personal fulfillment. Discover why so many professionals choose Poland-related roles based in the beautiful country of Bulgaria.

How to Apply

If you are ready to take the next step in your career and join our team for this Polish Speaking Medical Equipment Service Specialist with Polish -Remote BUL position, we encourage you to click Apply Now. Mercier Consultancy Group is committed to your success and looks forward to reviewing your application.

Sincerely,
The Recruitment Team at Mercier Consultancy Group