German Speaking Community Specialist (German market) for the L'Oréal brand

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, specializing in connecting top-tier talent with world-renowned brands. We take pride in our premium approach to staffing, ensuring that our candidates secure high-impact roles that accelerate their professional growth in the vibrant global market.

Job Overview

We are currently looking for a talented professional to join our team in the beautiful city of Porto. This German Speaking Community Specialist (German market) for the L'Oréal brand position in Portugal is an exceptional opportunity to represent an iconic beauty leader within the Customer Support Services industry, offering a seamless transition for those seeking exciting jobs in Portugal.

Key Responsibilities

• Deliver expert customer communication and beauty advice by responding to comments and messages across social media channels.
• Provide personalized beauty product recommendations to enhance the customer experience within the Customer Support Services sector.
• Act as a dedicated brand ambassador by moderating and engaging with the online community while maintaining the brand's unique tone of voice.
• Manage complex customer inquiries, providing effective resolutions or escalating cases to relevant departments when necessary.
• Perform social listening to monitor current trends, viral topics, and critical feedback to protect and enhance the brand image.
• Utilize advanced reporting tools to track interactions and produce high-quality analyses for internal stakeholders.

Requirements

• Native or fluent German (spoken and written).
• Strong command of English for internal team collaboration.
• IT skills: Good IT skills, as well as proficiency and speed in using reporting tools to track interactions.
• Flexibility: Willingness to work shifts.
• Strong passion for the beauty industry and excellence in Customer Support Services.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Living in Portugal offers an unparalleled lifestyle characterized by glorious sunshine, historic charm, and a welcoming culture. As you settle into your new German-speaking jobs in Portugal, you will discover why this country consistently ranks as one of the best places to live in Europe, offering the perfect balance between career advancement and a relaxed Mediterranean atmosphere.

Beyond the professional benefits, Portugal provides an exceptional quality of life with world-class cuisine and a vibrant social scene. Our relocation team ensures your move to Portugal is effortless, allowing you to focus on your new German Speaking Community Specialist (German market) for the L'Oréal brand position in Portugal while enjoying everything this stunning coastal nation has to offer.

How to Apply

If you are ready to take the next step in your career with one of the most prestigious beauty brands in the world, we invite you to click Apply Now. Join the Mercier Consultancy Group team today and secure your future in beautiful Porto!