German Speaking Customer Advisor for Banking Services Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class career opportunities. We specialize in elevating professional trajectories by placing experts in high-impact roles across the globe, ensuring a seamless transition for every candidate we support.

Job Overview

We are currently seeking a motivated professional for our German Speaking Customer Advisor for Banking Services Portugal position in Portugal, located in the vibrant hub of Lisbon. This is an exceptional opportunity to join the Customer Support Services industry, where you will leverage your linguistic expertise to provide high-quality assistance for a prestigious international banking project. If you are searching for premium German-speaking jobs, this role offers the perfect blend of professional growth and the unique benefits of living and working among the best jobs in Portugal.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, maintaining the highest standards of service within the Customer Support Services sector.
• Provide comprehensive support to German-speaking clients regarding account access, login authentication, and security procedures.
• Assist customers with complex banking transactions, navigation of online banking platforms, and resolution of card-related issues.
• Deliver accurate information regarding financial overviews, transaction history, and bank services in a professional manner.
• Collaborate efficiently with internal departments in English to escalate and resolve complex customer cases.
• Ensure all customer requests are managed with high efficiency using sophisticated digital tools and internal banking software.
• Maintain a friendly and professional demeanor to uphold the reputation of our client’s financial services.

Requirements

• Native-level German speaker with strong communication skills.
• Fluent in English, both written and spoken, as it is the internal communication language.
• EU citizenship or a valid work permit for Portugal.
• Customer-oriented mindset and problem-solving attitude.
• Comfortable using digital tools, apps, and online platforms.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Living in Portugal offers an unparalleled quality of life, characterized by its stunning Atlantic coastline, historic architecture, and a climate that boasts over 300 days of sunshine a year. As you settle into your new career in Portugal, you will find yourself immersed in a rich culture known for its hospitality, safety, and vibrant social atmosphere that makes Portugal a top destination for international professionals.

With our comprehensive relocation support, your transition to Portugal will be seamless, allowing you to focus on discovering world-renowned cuisine, exploring scenic landscapes, and enjoying the relaxed lifestyle that Portugal is famous for. Join us in this beautiful country and experience why so many professionals are choosing to advance their careers in Portugal with Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to submit your application today. Click Apply Now to start your journey with Mercier Consultancy Group, and let us help you secure your future in the thriving market of Portugal.