Dutch Speaking Customer Support | Sports Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy dedicated to connecting world-class talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and the most dynamic customer support services environments across the continent.

Job Overview

We are currently seeking dedicated professionals for a Dutch Speaking Customer Support | Sports Brand position in Bulgaria. This is an exceptional opportunity to join a global leader in the customer support services industry, offering a vibrant international atmosphere and the chance to represent a premier sports brand in the heart of Sofia.

Key Responsibilities

• Deliver high-quality assistance to customers in Dutch via phone, chat, and email channels.
• Represent a prestigious sports brand by ensuring every customer interaction reflects professionalism and brand excellence.
• Troubleshoot and resolve inquiries efficiently to maintain high satisfaction levels within the customer support services sector.
• Navigate complex scenarios with empathy, patience, and a solution-oriented mindset.
• Collaborate closely with internal teams to achieve performance benchmarks and service quality goals.
• Maintain detailed and accurate records of customer interactions within the internal database.
• Adapt quickly to evolving service protocols and new product updates within the sports industry portfolio.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to communicate within our international office environment.
• Proven problem-solving skills and the ability to thrive in a fast-paced customer support services environment.
• Exceptional communication skills with a customer-centric focus.
• Ability to work full-time on-site in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the customer support services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means embracing a country where rich history meets modern energy. Bulgaria offers a fantastic Mediterranean-influenced climate, beautiful mountain ranges, and a vibrant social scene that makes it a top destination for expatriates. As you settle into your Dutch Speaking Customer Support | Sports Brand position in Bulgaria, you will discover that Sofia is a city that never sleeps, filled with culture, parks, and a welcoming local community.

Beyond the professional growth found in these Dutch-speaking jobs, you will enjoy a high quality of life with affordable living costs and world-class local cuisine. Our relocation concierge ensures that your move to Bulgaria is seamless, allowing you to focus on enjoying the unique charm and hospitality that make Bulgaria an increasingly popular choice for international professionals.

How to Apply

If you are ready to elevate your career with one of the most sought-after Dutch-speaking jobs in Europe, we invite you to take the next step. Click "Apply Now" to submit your application and join our team in Sofia. We look forward to reviewing your profile. Sincerely, The Recruitment Team at Mercier Consultancy Group.