French Speaking -Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that both candidates and clients thrive in the dynamic global Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a French Speaking -Speaking Customer Service Specialist position in Greece. This is an exceptional opportunity to advance your career while enjoying the vibrant culture of Thessaloniki, supported by our comprehensive relocation services tailored for those pursuing French-speaking jobs and international careers.

Key Responsibilities

• Provide professional technical customer support via phone, live chat, and email within the Customer Support Services industry.
• Assist customers in French and English, identifying and resolving technical issues efficiently.
• Troubleshoot problems and guide customers through appropriate solutions with patience and expertise.
• Maintain high standards of customer satisfaction and service quality throughout every interaction.
• Meet individual and team objectives while contributing to the overall success of the support desk.
• Collaborate with internal teams to resolve complex enquiries and continuously improve support processes.
• Share valuable customer feedback to assist in team development and service enhancements.
• Maintain accurate, detailed records of all customer interactions and technical resolutions.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Skills and Qualifications as required by the fast-paced Customer Support Services environment.
• Fluency in French and English, both written and spoken.
• Strong customer service and communication skills.
• Knowledge of technical support or help desk processes.
• Strong problem-solving abilities and a professional, customer-focused attitude.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Embarking on one of our jobs in Greece offers a unique blend of professional growth and Mediterranean lifestyle. Greece provides a spectacular backdrop of ancient history and modern energy, where you can enjoy world-class weather, stunning coastlines, and a vibrant social scene after your shift in the Customer Support Services sector.

Living in Greece is truly an experience of a lifetime, with access to incredible local cuisine and a high quality of life. Whether you are exploring the city of Thessaloniki or relaxing by the sea, working in Greece ensures that your time outside of the office is just as rewarding as your professional accomplishments.

How to Apply

If you are ready to take the next step in your career and join our international team, please click Apply Now to submit your application for the French Speaking -Speaking Customer Service Specialist position in Greece. We look forward to reviewing your profile and discussing this exciting opportunity with you. Best regards, the Recruitment Team at Mercier Consultancy Group.