German Speaking -Speaking Account Manager – Customer Success & Optimis

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in the vibrant Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for the German Speaking -Speaking Account Manager – Customer Success & Optimis position in Spain. This role is ideal for those passionate about relationship management, client growth, and delivering excellence within the fast-paced Customer Support Services sector.

Key Responsibilities

• Build and maintain strong, long-term relationships with newly onboarded and existing hosts to ensure success in the Customer Support Services industry.
• Proactively address client questions, concerns, and business needs to provide comprehensive support.
• Provide tailored advice to improve listing quality, account performance, and overall customer satisfaction.
• Identify and execute opportunities to strengthen client retention and drive significant account growth.
• Manage a portfolio of high-value accounts, ensuring consistent progress towards internal business objectives and KPIs.
• Utilize CRM tools to track account activity, monitor progress, and manage daily client workflows effectively.
• Represent the Voice of the Customer by sharing actionable feedback to improve products, internal processes, and service quality.
• Collaborate with internal teams, sales departments, and stakeholders to achieve shared goals and enhance customer success.

Requirements

• 1–2 years of experience in Customer Success, Account Management, Sales or another client-facing role.
• Bachelor's degree or equivalent practical experience.
• C2-level German and proficient English skills.
• Native or fluent German (spoken and written).
• Strong commitment to professional development within the Customer Support Services industry.
• A proactive mindset and a passion for securing some of the best German-speaking jobs available in the market.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Spain

Embarking on one of the many available German-speaking jobs in Barcelona offers a unique blend of professional growth and an enviable Mediterranean lifestyle. Spain provides a perfect climate, world-renowned culture, and a relaxed atmosphere that balances perfectly with a high-performance career in the Customer Support Services sector.

Choosing to relocate to Spain is made seamless with our dedicated support, allowing you to focus on enjoying the world-class gastronomy and vibrant social scene that Spain is famous for. Join our team for the German Speaking -Speaking Account Manager – Customer Success & Optimis position in Spain and experience why so many professionals choose to build their future here in Spain.

How to Apply

If you are ready to elevate your career with one of the most exciting German-speaking jobs, click Apply Now to start your journey with Mercier Consultancy Group. Our recruitment team looks forward to reviewing your application and helping you transition into your new role in the heart of Spain.