Dutch Speaking Service Desk Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our sophisticated approach to talent acquisition, ensuring that our partners in the Customer Support Services industry maintain excellence through expert human capital solutions.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Service Desk Representative position in Hungary. This role is a vital component of our client's operations in the Customer Support Services sector, offering a unique opportunity to provide high-level IT assistance in a dynamic, international environment based in the heart of Budapest.

Key Responsibilities

• Act as the primary point of contact for end-users, providing professional Level 1 IT support within the Customer Support Services industry.
• Resolve technical issues efficiently through phone, email, and web-based query tools.
• Maintain precise documentation and detailed logs of all interactions within the centralized ticketing system.
• Ensure timely escalation of complex technical challenges to Level 2 support teams when necessary.
• Take ownership of open cases, ensuring consistent follow-up and clear communication with the end-user throughout the resolution process.
• Strive to continuously improve customer satisfaction levels by delivering empathetic and solution-oriented service.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• A strong command of the English language for corporate communication.
• Previous experience in the Customer Support Services industry or an IT service desk environment.
• Strong problem-solving skills and a high degree of technical aptitude.
• Availability to work on-site in Budapest, Hungary.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Hungary

Living and working in Hungary offers a blend of historical charm and modern urban convenience. As one of the most vibrant hubs for Dutch-speaking jobs in Europe, Budapest provides a high quality of life, featuring stunning architecture, a thriving café culture, and a temperate climate that makes exploring the city a pleasure year-round. Joining our team for this Dutch Speaking Service Desk Representative position in Hungary allows you to immerse yourself in a unique Central European experience.

Beyond the workplace, Hungary is famous for its world-class gastronomy and affordable cost of living. Whether you are enjoying the scenic banks of the Danube or networking with other international professionals at one of the many Jobs in Hungary events, you will find that the country offers a welcoming environment for expatriates. We invite you to discover the professional growth that awaits you in this beautiful and developing corner of the world.

How to Apply

If you are ready to advance your career with a leading firm in the Customer Support Services industry, we encourage you to submit your application today. Please click the "Apply Now" button to join our recruitment process for this Dutch Speaking Service Desk Representative position in Hungary. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group