English-Speaking Customer Care Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions for professionals seeking high-impact roles in the vibrant Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for an English-Speaking Customer Care Specialist position in Greece. This is an exceptional opportunity for those searching for English-speaking jobs to provide top-tier support and elevate the customer experience within a dynamic, global environment.

Key Responsibilities

• Provide high-quality customer support via phone, chat, email, and other communication channels within the Customer Support Services sector.
• Handle customer inquiries related to products, orders, payments, and inventory with professionalism and accuracy.
• Track and follow up on customer cases to ensure timely and effective resolution of all support tickets.
• Identify customer needs and deliver accurate, clear, and helpful solutions to ensure brand loyalty.
• Escalate complex or unresolved issues to the appropriate second-level support team to maintain high service standards.
• Maintain high customer satisfaction and represent the client brand professionally at all times.
• Navigate internal systems and documentation to provide reliable and up-to-date information to customers.
• Adapt to changing processes and contribute to continuous service improvement initiatives.

Requirements

• - Fluent in English, both written and spoken (C1/C2 level).
• - 1–2 years of experience in customer service, customer support, or technical support; fashion or e-commerce experience is an advantage.
• Strong problem-solving, critical-thinking, and organizational abilities tailored to the Customer Support Services industry.
• Customer-focused attitude with high levels of empathy and a genuine passion for helping others.
• Proficiency with internet-based tools, CRM software, and Microsoft Office applications.
• Flexibility to work rotating shifts, including weekends and public holidays, which is common in international English-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Choosing one of our open jobs in Greece means choosing a lifestyle defined by Mediterranean sunshine, rich history, and a vibrant cultural landscape. Greece offers an unparalleled quality of life, allowing you to enjoy world-famous archaeological sites, stunning coastlines, and a warm, welcoming community.

Beyond the professional growth of an English-Speaking Customer Care Specialist position in Greece, you will have the chance to immerse yourself in the world-renowned local cuisine and social scene. With our comprehensive relocation support, moving to Greece is a smooth and exciting transition, ensuring you can fully embrace the beauty of this iconic country.

How to Apply

If you are ready to take the next step in your career and join a thriving international team in Athens, we invite you to apply now. Submit your application today, and a member of our recruitment team at Mercier Consultancy Group will be in touch to discuss your future.