French Speaking Digital Platform Operations Associate with French/Relocation

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We specialize in high-impact staffing solutions, helping professionals secure rewarding career opportunities across the continent.

Job Overview

We are currently seeking a motivated professional for the French Speaking Digital Platform Operations Associate with French/Relocation position in Portugal. This is an excellent opportunity to join one of the most sought-after French-speaking jobs, where you will play a pivotal role in ensuring a seamless digital experience for our international users.

Key Responsibilities

• Support users via inbound calls, chat, and email to ensure a frictionless experience.
• Explain betting winnings clearly and professionally to platform users.
• Assist with a wide range of account-related inquiries, including registration and verification.
• Help users resolve complex login and platform access issues promptly.
• Provide clear, accurate, and highly personalized responses to all customer interactions.
• Adapt communication templates to meet the specific needs of each individual customer.
• Identify, document, and escalate complex technical issues to the relevant internal departments when necessary.

Requirements

• Native or fluent French (spoken and written) is essential for this role.
• Proficiency in English (B2 level) to facilitate communication within our international team.
• Strong written and verbal communication skills with a customer-focused mindset.
• A proactive problem-solving attitude and high attention to detail.
• Previous experience in digital platform operations or customer support is highly valued for these jobs in Portugal.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on a new career path in Portugal offers a unique blend of historical charm and modern Mediterranean living. Portugal is world-renowned for its exceptional quality of life, warm sunny weather, and vibrant local culture. Choosing this French Speaking Digital Platform Operations Associate with French/Relocation position in Portugal means you will enjoy a high standard of living in one of Europe's most beautiful coastal cities.

Beyond the workplace, Portugal provides an incredible backdrop for personal growth, featuring world-class cuisine, safe urban environments, and endless leisure opportunities. By securing one of our premier French-speaking jobs, you are setting yourself up for an unforgettable adventure. With our dedicated relocation support, moving to Portugal is made simple, allowing you to focus on building your future in this thriving hub.

How to Apply

If you are ready to advance your career with this exciting opportunity, click Apply Now to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your professional journey in Portugal.