Czech Speaking Logistics & Delivery Advisor with Czech and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with leading organizations across the European BPO and Customer Support Services landscape. We pride ourselves on facilitating seamless career transitions, ensuring that every candidate finds their ideal placement within the most dynamic global industries.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Logistics & Delivery Advisor with Czech and English position in Bulgaria. This role, based on-site in Sofia, offers a unique opportunity to provide expert customer support services while ensuring seamless logistics management for an international clientele. If you are looking for the best Czech-speaking jobs in the industry, this is your chance to join an elite team in a growing European business hub.

Key Responsibilities

• Deliver high-quality customer support services via phone, email, and chat in both Czech and English.
• Manage complex logistics tasks, including the end-to-end tracking of packages and resolution of delivery inquiries.
• Coordinate effectively with consumers, logistics vendors, and internal partners to maintain operational excellence.
• Ensure that every interaction maintains a professional tone and leaves the customer with a positive impression of the brand.
• Stay consistently up to date with client policies, delivery protocols, and evolving service standards.
• Proactively identify and solve potential delivery bottlenecks to ensure timely service.
• Maintain accurate documentation of all logistics-related activities within the company systems.

Requirements

• Native or fluent Czech (spoken and written).
• Professional proficiency in English (B2 level or above).
• Prior experience within the Customer Support Services industry is highly preferred.
• Strong digital literacy with proficiency in MS Office and Google Suite.
• Exceptional organizational and problem-solving capabilities suited for a logistics-focused role.
• Commitment to relocating to Sofia for this on-site opportunity in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Bulgaria

Bulgaria is rapidly becoming one of the most attractive destinations for professionals seeking international career growth. Life in Bulgaria offers a unique blend of vibrant city life, rich historical culture, and a welcoming atmosphere that makes it easy for expatriates to feel at home. With its stunning landscapes and pleasant climate, Bulgaria provides a high quality of life that pairs perfectly with a challenging career in the Customer Support Services sector.

When you accept one of these Czech-speaking jobs in Sofia, you are choosing a city known for its culinary delights, thriving social scene, and affordable cost of living. Our dedicated relocation team ensures that your transition to Bulgaria is seamless, allowing you to focus on your new role. Whether you are exploring the local culture or settling into your new home, you will find that living in Bulgaria offers a rewarding experience both personally and professionally.

How to Apply

If you are ready to elevate your career with this Czech Speaking Logistics & Delivery Advisor with Czech and English position in Bulgaria, we encourage you to apply now. Join our successful team and take the next step in your professional journey. We look forward to reviewing your application.

Warm regards,
The Recruitment Team at Mercier Consultancy Group