German Speaking -Speaking Customer Service Rep - Office based

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating seamless career transitions for professionals seeking high-impact roles in the Customer Support Services industry.

Job Overview

We are currently seeking talented individuals for a German Speaking -Speaking Customer Service Rep - Office based position in Greece, representing a major financial services organization. This is an exceptional opportunity for professionals searching for German-speaking jobs to advance their careers while enjoying a high quality of life in one of Europe’s most vibrant capitals.

Key Responsibilities

• Handle inbound customer inquiries via phone related to payments, financing, and checkout solutions.
• Guide customers through complex finance agreements and digital payment processes with clarity and professionalism.
• Resolve complex issues involving refunds, billing discrepancies, chargebacks, and account verification.
• Maintain precise and accurate customer records, ensuring all interactions are documented in the CRM system.
• Adhere strictly to corporate compliance procedures, data security protocols, and internal escalation guidelines.
• Deliver a superior and professional customer experience that aligns with industry-leading standards in Customer Support Services.
• Collaborate with internal teams to ensure timely resolutions for all financial and service-related queries.

Requirements

• German: C1 level (required).
• English: C1 level (required).
• Education: Minimum high school diploma.
• Previous experience in the Customer Support Services industry is highly valued but not mandatory.
• Strong problem-solving skills and the ability to manage sensitive financial data with strict confidentiality.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• The opportunity to build your international career through high-quality Jobs in Greece

Life in Greece

Embarking on a journey to work in Greece offers an unparalleled lifestyle balance, combining Mediterranean sunshine, a rich tapestry of historical landmarks, and a modern, vibrant social culture. For those pursuing German-speaking jobs, Athens provides the perfect setting to thrive both personally and professionally, with its bustling nightlife, world-class gastronomy, and a welcoming community of international expatriates.

Our candidates find that relocating to Greece is a life-changing decision that rewards them with improved quality of life and a slower, more meaningful pace of living. With the full support of the Mercier Consultancy Group, settling into your new home in Greece is stress-free, allowing you to focus on enjoying the sun-drenched beaches and breathtaking island getaways that make Greece the premier destination for ambitious professionals.

How to Apply

If you are ready to take the next step in your career with this German Speaking -Speaking Customer Service Rep - Office based position in Greece, we encourage you to click 'Apply Now' to submit your application to Mercier Consultancy Group. Our recruitment team is eager to review your profile and guide you through the process of securing your future in the sunny city of Athens.