Dutch Speaking -Speaking Customer Service Rep - Office based

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in identifying high-potential candidates for mission-critical roles within the professional Customer Support Services sector.

Job Overview

We are currently seeking motivated professionals for a Dutch Speaking -Speaking Customer Service Rep - Office based position in Greece to support a major financial services client. This is an exceptional opportunity to advance your career in the Customer Support Services industry while enjoying the vibrant lifestyle offered by jobs in Greece.

Key Responsibilities

• Manage inbound customer communications specifically related to financial services, financing, and digital checkout processes.
• Provide expert guidance to customers navigating complex finance agreements and payment structures.
• Efficiently resolve inquiries concerning refunds, billing discrepancies, chargebacks, and account security protocols.
• Maintain meticulous customer records and ensure all interactions are documented within our CRM systems.
• Adhere strictly to industry-standard compliance procedures, data security protocols, and internal escalation guidelines.
• Deliver a consistently professional and empathetic customer experience to ensure high levels of satisfaction.
• Collaborate with internal teams to troubleshoot issues and ensure timely resolution for all client concerns.

Requirements

• Dutch: C1 level (required).
• English: C1 level (required).
• Education: Minimum high school diploma.
• Strong problem-solving skills and a natural aptitude for professional customer support.
• Ability to handle sensitive financial information with the highest degree of accuracy and confidentiality.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Embarking on one of our Dutch-speaking jobs means embracing the Mediterranean lifestyle, where the historic charm of Athens meets modern city living. Greece is renowned for its world-class climate, offering endless sunshine and a vibrant outdoor culture that makes every day feel like a new experience.

By joining this Dutch Speaking -Speaking Customer Service Rep - Office based position in Greece, you will enjoy a high quality of life, access to iconic culinary experiences, and the unique culture of Greece. Our dedicated support team ensures your transition to living in Greece is seamless, allowing you to focus on building your professional future in one of Europe's most beautiful destinations.

How to Apply

If you are ready to take the next step in your career with Mercier Consultancy Group, we invite you to apply today. Join our dynamic team and elevate your professional journey in the heart of the Mediterranean. Click "Apply Now" to submit your application!