Dutch Speaking Junior Customer Services Specialist with Dutch

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with global industry leaders in the Customer Support Services sector. With a reputation for excellence, we facilitate career-defining moves for professionals seeking high-quality jobs in Greece and beyond.

Job Overview

We are looking for a dedicated professional to join our team in Athens for a Dutch Speaking Junior Customer Services Specialist with Dutch position in Greece. This role is perfect for those looking to excel within the Customer Support Services industry while enjoying the vibrant culture of a Mediterranean hub.

Key Responsibilities

• Provide expert guidance to customers regarding checkout options, payment methods, and financing processes within the Customer Support Services sector.
• Manage and resolve inquiries concerning refunds, chargebacks, billing, and account verification with a high degree of accuracy.
• Deliver clear, professional communication to ensure customer satisfaction and secure case handling.
• Maintain comprehensive documentation of all customer interactions and ensure adherence to internal compliance procedures.
• Identify and escalate complex technical or financial queries to the appropriate departments to reach timely solutions.
• Cultivate a customer-focused environment by consistently applying problem-solving skills to daily tasks.
• Collaborate with an international team to maintain high service standards in one of the most sought-after Dutch-speaking jobs in Europe.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this Customer Support Services role.
• Fluency in English at a C1 level to facilitate effective communication within our international office.
• Valid EU passport (mandatory) for employment eligibility.
• Strong attention to detail and a responsible, ethical approach to handling sensitive customer information.
• Proven ability to learn quickly and adapt to new digital tools and support systems.
• A proactive, customer-centric mindset suitable for a fast-paced professional environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you thrive in your new career.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Embarking on your career in Greece offers an unparalleled lifestyle blend of historic charm and modern energy. By accepting this Dutch Speaking Junior Customer Services Specialist with Dutch position in Greece, you will enjoy a Mediterranean climate characterized by endless sunshine, stunning coastlines, and a relaxed outdoor culture that makes Greece a top destination for international talent.

Living in Greece means immersing yourself in world-renowned culinary traditions and a vibrant social life. With our comprehensive relocation support, your transition to Greece will be seamless, allowing you to focus on building your professional profile while enjoying the exceptional quality of life that only Greece can provide.

How to Apply

If you are ready to advance your career with one of the most prestigious firms in the sector, we invite you to take the next step. Please click 'Apply Now' to submit your application for this Dutch Speaking Junior Customer Services Specialist with Dutch position in Greece. We look forward to welcoming you to the team.

Warm regards,
The Recruitment Team at Mercier Consultancy Group