Swedish Speaking Junior Customer Services Specialist with Swedish

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career growth for professionals seeking exceptional opportunities within the international Customer Support Services sector.

Job Overview

We are currently looking for a motivated professional to join our team in Athens for a Swedish Speaking Junior Customer Services Specialist with Swedish position in Greece. This role is perfect for someone looking to start a new career path while providing high-quality support within the dynamic Customer Support Services industry.

Key Responsibilities

• Guide customers through complex checkout options and financing processes with efficiency.
• Handle and resolve inquiries regarding refunds, chargebacks, billing, and account verification.
• Provide clear, accurate information while maintaining the highest standards of secure case handling.
• Maintain detailed documentation of all customer interactions within our Customer Support Services systems.
• Follow strict company compliance procedures to protect sensitive information at all times.
• Escalate complex cases to senior teams when necessary while working toward timely, professional solutions.
• Foster a positive user experience as a core member of our international support team.

Requirements

• Native or fluent Swedish (spoken and written) is required for this role.
• Proficiency in English at a professional level.
• Valid EU passport is mandatory for all applicants.
• Strong communication skills and a dedicated customer-focused mindset.
• High attention to detail and a responsible approach to handling sensitive data within Customer Support Services.
• A proactive willingness to learn, adapt, and solve problems effectively in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for our Swedish speaking jobs.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Embracing one of our many Jobs in Greece means more than just a career step; it is an invitation to enjoy a lifestyle defined by sunshine, ancient history, and a vibrant culture. Greece offers an unparalleled quality of life, where you can spend your weekends exploring Mediterranean beaches or enjoying world-class cuisine in historic city centers.

Moving to Athens through our relocation program ensures a seamless transition to life in Greece. You will find yourself immersed in a warm, welcoming environment that makes settling into your new home a truly rewarding experience. Join us and discover why so many professionals are choosing to advance their careers in the heart of Greece.

How to Apply

If you are ready to take the next step in your career and join a leading firm, we invite you to click Apply Now to submit your CV. All applications are treated with the strictest confidentiality by the team at Mercier Consultancy Group.