German Speaking Player Support – Video Games Company – Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, bridging the gap between world-class talent and industry-leading global brands. We specialize in placing high-caliber professionals into specialized roles, ensuring a perfect synergy between candidate expertise and corporate vision.

Job Overview

We are currently seeking dedicated professionals for the German Speaking Player Support – Video Games Company – Bulgaria position in Bulgaria. This role is a fantastic opportunity to build a career in the customer support services industry, assisting global players while living in one of Europe’s most vibrant cultural hubs among our German-speaking jobs network.

Key Responsibilities

• Assist players with their inquiries, technical concerns, or account-related issues via tickets and live chat.
• Provide personalized support within the customer support services sector using a player-focused, case-by-case approach.
• Deliver a friendly, authentic, and high-quality player-to-player support experience.
• Investigate reported technical issues and provide clear, accurate, and timely solutions.
• Identify recurring bugs, gameplay obstacles, and emerging trends reported by the community.
• Communicate critical findings and feedback to the appropriate internal product and development teams.
• Maintain excellence in professionalism and brand representation during every player interaction.

Requirements

• You are fluent in German and have a good command of English.
• You understand the importance of player empathy and can approach each issue from the player’s perspective.
• You have a basic understanding of player support or customer service.
• You are familiar with gaming communities, player expectations and gaming terminology.
• Previous gaming experience will be considered an advantage.
• Valid EU passport (mandatory for this role in Bulgaria).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for international candidates.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending ancient history with a modern, fast-paced international business scene. If you are looking for jobs in Bulgaria, you will find a landscape characterized by stunning mountain ranges, vibrant city life, and a welcoming climate that makes relocating to Bulgaria a truly rewarding experience for professionals.

The capital, Sofia, is a hub for the customer support services industry, offering a rich culinary scene and an affordable cost of living. Choosing to accept our German Speaking Player Support – Video Games Company – Bulgaria position means joining a thriving community in Bulgaria where your comfort is our priority, supported by our comprehensive relocation assistance.

How to Apply

If you are ready to take the next step in your career with one of the most exciting German-speaking jobs in the region, we invite you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and assisting you with your move to Bulgaria.