Dutch Speaking Customer Service at bol.com - REMOTE all over Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing exceptional professionals for the Customer Support Services industry, ensuring that both our clients and candidates achieve their long-term career and business objectives.

Job Overview

We are currently seeking motivated individuals for a Dutch Speaking Customer Service at bol.com - REMOTE all over Portugal position in Portugal. This is a fantastic opportunity to join a high-growth sector, providing premium support for one of Europe’s most prominent e-commerce platforms while enjoying the flexibility of remote work in sunny Portugal.

Key Responsibilities

• Identify and resolve customer needs effectively within the Customer Support Services environment.
• Solve customer queries and concerns regarding product information, order status, and site navigation.
• Manage complex inquiries regarding deliveries, returns, and refund processes.
• Utilize a multichannel communication approach, including voice, email, and social media channels.
• Handle incoming contacts from customers regarding their recent purchases and order histories.
• Provide expert support regarding product availability and technical store inquiries.
• Assist customers with "click and collect" order coordination to ensure a seamless shopping experience.

Requirements

• The Profile Your first language is Dutch, and you are fluent in English (spoken and written).
• You enjoy working with customers, and you have excellent communication skills.
• You have an international mindset.
• Experience in a contact center role is a plus.
• Native or fluent Dutch language skills (required for all Dutch-speaking jobs).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to prepare you for success in Customer Support Services.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those joining our Jobs in Portugal network.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Living in Portugal offers an unparalleled quality of life, blending historical charm with a modern, vibrant culture. As you settle into your new Dutch Speaking Customer Service at bol.com - REMOTE all over Portugal position, you will enjoy a Mediterranean climate, stunning coastal landscapes, and a welcoming atmosphere that makes Portugal one of the most desirable locations for international professionals.

Portugal is world-renowned for its exquisite gastronomy, affordable cost of living, and relaxed pace of life. By taking advantage of our relocation support, you can transition smoothly into your new home in Portugal, ensuring a perfect balance between a successful career and a fulfilling life under the Portuguese sun.

How to Apply

If you are ready to advance your career with one of the best Dutch-speaking jobs currently available, we invite you to click Apply Now. Join our international team at Mercier Consultancy Group today and start your professional journey in beautiful Portugal.