Dutch Speaking Customer Support - Alicante, Spain

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-caliber talent acquisition within the European BPO and customer experience sectors. We bridge the gap between top-tier professional talent and world-leading organizations, ensuring every placement fosters long-term career growth and operational excellence.

Job Overview

We are currently seeking dedicated professionals for a Dutch Speaking Customer Support - Alicante, Spain position in Spain, designed for those who excel in client-facing environments. This role offers an incredible opportunity to advance your career in the vibrant Customer Support Services industry while enjoying a premier relocation package in one of the most desirable coastal hubs for jobs in Spain.

Key Responsibilities

• Deliver exceptional customer service within the dynamic Customer Support Services industry by resolving technical queries related to telecommunications.
• Assist clients with mobile telephony, internet, and television service troubleshooting.
• Manage the activation of customer SIM cards and provide guidance on technical installations.
• Identify opportunities to add value through cross-selling and upselling, ensuring customers receive the most relevant services for their needs.
• Maintain detailed documentation and records of customer interactions to ensure quality assurance standards.
• Proactively troubleshoot mobile and fixed internet connectivity issues to improve overall customer satisfaction.
• Collaborate with international teams to meet performance metrics in a fast-paced environment.

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position.
• Proficiency in English (B1 level or higher).
• Valid EU passport/right to work in Spain is mandatory.
• Strong communication skills with a customer-centric and commercially minded approach.
• A proactive problem-solving mindset and comfort with modern computer systems and technology.
• Previous experience in the Customer Support Services sector is highly advantageous for those pursuing jobs in Spain.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Spain

Relocating to Alicante offers a unique lifestyle where the Mediterranean climate meets a booming professional landscape. As you settle into your Dutch Speaking Customer Support - Alicante, Spain position in Spain, you will find that the local culture is warm, inviting, and perfectly suited for an international career transition. Working in Spain provides an unparalleled work-life balance, allowing you to enjoy pristine beaches and vibrant plazas during your downtime.

Beyond the professional advancement, the quality of life in Spain is exceptional, featuring world-renowned gastronomy and a welcoming community of expatriates. By securing one of our premier Dutch-speaking jobs, you are not just accepting a role; you are embracing a life-changing experience in a country that prides itself on culture and sunshine. Let Mercier Consultancy Group facilitate your move to beautiful Spain.

How to Apply

If you are ready to elevate your career and join a leading team in the Customer Support Services industry, we encourage you to submit your application today. Please click the "Apply Now" button to begin your journey with Mercier Consultancy Group. We look forward to reviewing your credentials.