Dutch Speaking Customer Care Expert - Leading Coffee Brand - Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on facilitating exceptional career transitions for professionals seeking high-impact roles within the global Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking Customer Care Expert - Leading Coffee Brand - Lisbon position in Portugal. In this role, you will represent a globally recognized coffee brand, delivering premium support and ensuring every customer interaction reflects the excellence of our client within the competitive Customer Support Services industry.

Key Responsibilities

• Provide high-quality customer support via telephone, email, and live chat channels.
• Serve as a dedicated brand ambassador, ensuring an optimal and premium customer experience at all times.
• Manage incoming and outgoing customer contacts with a focus on speed, accuracy, and professional tone.
• Apply the unique brand voice to maintain consistency and deliver a sophisticated customer journey.
• Utilize advanced problem-solving skills to achieve First Contact Resolution for all inquiries.
• Promote customer loyalty and optimize order values through proactive and insightful engagement.
• Maintain detailed records of customer interactions to contribute to ongoing service improvements in the Customer Support Services sector.

Requirements

• Fluent in Dutch (C2 level) and good in English (B2 level).
• Excellent communication and interpersonal skills.
• Passion for customer service and brand representation.
• Problem-solving ability and multitasking skills.
• Willingness to work in a rotating shift system (Monday to Sunday, 7:00 a.m.
• Valid EU passport (mandatory for these Dutch-speaking jobs).

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing one of our Dutch-speaking jobs means embracing the vibrant lifestyle that Portugal has to offer. With its sun-drenched coastlines, rich cultural heritage, and pleasant climate, Portugal provides the perfect backdrop for both professional development and personal growth. Life in Portugal is characterized by its welcoming atmosphere and exceptional quality of life.

Our relocation support ensures your move to Portugal is seamless, allowing you to focus on enjoying the world-renowned local cuisine and the beautiful landscapes. We are proud to support your transition to this beautiful country, as Portugal remains one of the most sought-after destinations for international professionals seeking meaningful work-life balance.

How to Apply

If you are ready to take the next step in your career with the Dutch Speaking Customer Care Expert - Leading Coffee Brand - Lisbon position in Portugal, we invite you to click 'Apply Now' to submit your application. Join our team today and start your journey with Mercier Consultancy Group.