German Speaking Customer Advisor for Content Creators - Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to bridging the gap between world-class talent and industry-leading organizations. We pride ourselves on placing top-tier professionals into prestigious roles that offer long-term growth, stability, and international exposure within the evolving Customer Support Services landscape.

Job Overview

We are currently seeking candidates for the German Speaking Customer Advisor for Content Creators - Portugal position in Portugal, representing a global leader in social media technology. This is an excellent opportunity to join one of the most sought-after German-speaking jobs in the Customer Support Services sector, where you will directly assist creators and influencers in navigating their digital experience.

Key Responsibilities

• Provide world-class support to content creators and influencers across major social media platforms within a professional Customer Support Services environment.
• Manage complex subscription and account management inquiries with precision and care.
• Perform technical troubleshooting to ensure an optimal experience for our business partners.
• Deliver high-quality assistance through phone, email, and live chat channels.
• Conduct proactive outbound callbacks to follow up on previous support requests and ensure full resolution.
• Utilize internal knowledge bases to identify efficient solutions for customer issues.
• Maintain a professional, friendly, and helpful demeanor in all interactions, ensuring the highest standards of customer satisfaction.

Requirements

• You are fluent in German, both spoken and written.
• You have a good command of English, as the training and internal communication will be in English.
• You have excellent communication and problem-solving skills.
• You are comfortable using social media platforms and digital tools.
• You are customer-focused, proactive, and able to work independently.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embarking on a new career journey with one of our German-speaking jobs in Lisbon means immersing yourself in the vibrant culture of Portugal. Known for its sunny climate, stunning coastal views, and historic architecture, Portugal offers an unparalleled quality of life that appeals to professionals worldwide seeking a balance between a fast-paced career and a relaxed Mediterranean lifestyle.

Relocating to Portugal is made seamless through our dedicated support services, allowing you to focus on enjoying the world-renowned Portuguese cuisine and warm hospitality. Whether you are exploring the narrow streets of Alfama or enjoying a weekend by the Atlantic, your new life in Portugal promises to be as rewarding as your professional growth at Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career and take on this German Speaking Customer Advisor for Content Creators - Portugal position in Portugal, we invite you to submit your application today. Join our team of experts by clicking "Apply Now" and let Mercier Consultancy Group guide you toward your next professional milestone. We look forward to receiving your application.