Polish Speaking Customer Support Associate – Polish & English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating international careers, helping professionals secure rewarding roles within the competitive Customer Support Services sector across the continent.

Job Overview

We are currently seeking a talented professional for a Polish Speaking Customer Support Associate – Polish & English position in Bulgaria. This is an excellent opportunity for those searching for high-quality Polish-speaking jobs, offering a seamless transition into a dynamic, international Customer Support Services environment in the heart of Sofia.

Key Responsibilities

• Manage inbound customer inquiries through diverse channels, including phone, email, and chat, within the Customer Support Services industry.
• Provide expert assistance for telecommunications-related queries, such as SIM activation, roaming services, and account credit top-ups.
• Ensure first-contact resolution for every customer interaction, maintaining the highest standards of service excellence.
• Document all customer interactions with high accuracy, adhering to established operational protocols and procedures.
• Deliver professional, empathetic, and clear communication in both Polish and English to foster positive customer experiences.
• Navigate and utilize technical systems to troubleshoot and provide accurate information to end-users.

Requirements

• Native or fluent Polish (spoken and written).
• Proficiency in English to support our international clientele.
• Prior experience or a strong interest in the Customer Support Services industry.
• A customer-centric mindset with excellent interpersonal and communication skills.
• Ability to thrive in an on-site, team-based professional environment.
• Valid EU passport (mandatory for this role).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing one of the many available jobs in Bulgaria means immersing yourself in a vibrant culture where ancient history meets modern European living. Bulgaria offers a unique blend of breathtaking mountain scenery, beautiful Black Sea coastlines, and a pleasant climate that makes it a highly desirable destination for expatriates. Life in Bulgaria is defined by its warm hospitality and a welcoming atmosphere for international talent.

By securing this Polish Speaking Customer Support Associate – Polish & English position in Bulgaria, you benefit from a high quality of life and an affordable cost of living. From the culinary delights found in local taverns to the bustling city life of Sofia, Bulgaria provides an exceptional backdrop for your professional growth. With our comprehensive support, settling into Bulgaria is a stress-free experience.

How to Apply

If you are ready to advance your career with this Polish-speaking role and explore new horizons, we invite you to click "Apply Now" to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile and assisting you on this journey.