Czech Speaking Solutions Consultant with Czech and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for the fast-paced Customer Support Services industry, ensuring our candidates find the perfect professional match across Europe.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Solutions Consultant with Czech and English position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to provide high-level assistance to global users while enjoying a seamless transition through our supported relocation program for jobs in Bulgaria.

Key Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate within the Customer Support Services sector.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple communication channels, including phone, email, and chat.
• Resolve customer inquiries within agreed SLAs, utilizing a comprehensive knowledge base and established professional protocols.
• Consistently meet or exceed performance goals related to call handling time, first-call resolution, and overall customer satisfaction scores.
• Collaborate with international team members to share best practices and contribute to the team knowledge base.
• Participate in ongoing training to stay updated on product knowledge and emerging trends in the Customer Support Services industry.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Proficiency in English to facilitate professional communication in our international office.
• Strong interpersonal abilities and a dedicated customer service orientation.
• A proven ability to follow structured guides and processes while maintaining high quality standards.
• Excellent active listening and problem-solving skills, crucial for any Czech Speaking Solutions Consultant with Czech and English position in Bulgaria.
• Adaptability and a readiness to learn new technologies and processes within the Customer Support Services field.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means immersing yourself in a vibrant culture that perfectly balances historical charm with a modern, cosmopolitan atmosphere. Bulgaria offers a favorable climate, beautiful landscapes, and a friendly local population, making it an increasingly popular destination for international professionals seeking a high quality of life.

Beyond the professional growth found in our Czech Speaking Solutions Consultant with Czech and English position in Bulgaria, you will discover that Bulgaria is home to an affordable cost of living and a rich culinary scene. With our comprehensive relocation support, settling into your new life in Bulgaria is straightforward, allowing you to focus on your career and personal adventure.

How to Apply

If you are ready to advance your career in the Customer Support Services industry with a global leader, we encourage you to click Apply Now and submit your application today. We look forward to reviewing your profile and helping you start your journey with Mercier Consultancy Group.