German Speaking Customer Support Specialist to Malaga

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We pride ourselves on placing professionals in high-impact roles, helping you secure the best German-speaking jobs within the competitive Customer Support Services sector.

Job Overview

We are currently sourcing candidates for a German Speaking Customer Support Specialist to Malaga position in Spain. This is an exceptional opportunity to join a global tech brand, providing essential assistance to customers while enjoying a vibrant professional life in the heart of the Costa del Sol.

Key Responsibilities

• Deliver frontline support to customers in the German market via phone, chat, and email channels.
• Assist users with technical device setup, activation, app configuration, and subscription management.
• Translate complex technical concepts into clear, accessible, and friendly language for the end-user.
• Maintain accurate logs, track interactions, and ensure consistent follow-up for high-quality resolution.
• Collaborate with internal technical teams to resolve complex cases effectively within the Customer Support Services environment.
• Ensure high levels of customer satisfaction, maintaining professionalism even during high-traffic periods.

Requirements

• Native or fluent German (C1 or higher), written and spoken.
• Proficiency in English.
• Valid EU passport (mandatory) and the legal right to work in Spain.
• Strong digital literacy with the ability to quickly master new systems and mobile applications.
• Proven patience, empathy, and emotional intelligence when handling customer inquiries.
• Availability to commence employment by mid-November or early December.

What We Offer

• Competitive Monthly Salary with guaranteed increases at 6 and 12 months.
• Full-time permanent Spanish contract (39 hours per week).
• Comprehensive professional onboarding and structured training program.
• Administrative assistance with NIE registration and local settling-in paperwork.
• Exposure to an international, multilingual, and supportive team environment.
• And Much More...

Life in Spain

Securing one of these sought-after jobs in Spain means embracing an unmatched quality of life. As you step into this German Speaking Customer Support Specialist to Malaga position in Spain, you will find yourself in a city famous for its year-round sunshine, rich cultural history, and world-class Mediterranean diet.

Living in Spain offers an ideal balance between professional growth and personal leisure. From the bustling streets of Malaga center to the pristine coastline, Spain provides a welcoming backdrop for those looking to advance their career in the Customer Support Services industry while enjoying a relaxed, yet dynamic, Southern European lifestyle.

How to Apply

If you are ready to take the next step in your career and join a leading team in Malaga, please click the Apply Now button to submit your application. We look forward to discussing how your skills align with the requirements of this role. Best regards, the Recruitment Team at Mercier Consultancy Group.