German Speaking Customer Support Specialist to Tenerife

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, specializing in connecting top-tier talent with world-leading organizations across Europe. We pride ourselves on our deep industry knowledge and our commitment to professional excellence, ensuring that every candidate finds their ideal match within the dynamic landscape of Customer Support Services.

Job Overview

We are currently sourcing candidates for a German Speaking Customer Support Specialist to Tenerife position in Spain. This is a vital, office-based role within the Customer Support Services industry, perfect for those seeking one of the most exciting German-speaking jobs in a vibrant Mediterranean location.

Key Responsibilities

• Provide high-quality frontline support via phone, chat, and email to German-speaking customers.
• Assist parents with the setup, activation, and troubleshooting of advanced smart safety devices.
• Translate complex technical concepts into clear, friendly, and accessible language for users.
• Maintain detailed logs and track customer interactions to ensure efficient ticket resolution.
• Collaborate with internal departments to escalate and resolve complex technical inquiries.
• Drive customer satisfaction by maintaining a professional, empathetic, and solution-oriented approach.
• Ensure consistent service excellence even during high-volume periods within the Customer Support Services sector.

Requirements

• Native or fluent German (C1 level or higher) in both spoken and written forms.
• Professional proficiency in English to navigate internal systems and collaboration.
• Valid EU passport/work permit for Spain (mandatory).
• Strong technical aptitude with a comfort for learning new software, apps, and digital platforms.
• Demonstrated ability to remain calm, patient, and empathetic in high-pressure support situations.
• Currently residing in Tenerife or possessing a definitive, realistic plan to relocate immediately.

What We Offer

• Competitive Monthly Salary with clear, progressive increases at 6 and 12 months.
• Comprehensive, fully paid initial training and onboarding program.
• Permanent Spanish employment contract (contrato indefinido).
• Assistance with NIE documentation and local administrative settling-in processes.
• The opportunity to build your career with one of the most reputable Jobs in Spain within the BPO industry.
• And Much More...

Life in Spain

Choosing to take a German Speaking Customer Support Specialist to Tenerife position in Spain means embracing an unparalleled quality of life. Spain offers a perfect climate, breathtaking landscapes, and a vibrant cultural environment that makes every day feel like a work-life balance dream. Residents of Spain enjoy a relaxed, outdoor-focused lifestyle that is world-renowned.

Relocating to Tenerife places you at the heart of one of Europe’s most beautiful destinations, where you can explore rich history, exquisite cuisine, and community-centric living. As one of the most sought-after German-speaking jobs in Europe, this role allows you to thrive professionally while immersing yourself in the sunshine and hospitality that only Spain can provide.

How to Apply

If you are ready to advance your career and join a leading team in the Customer Support Services sector, we invite you to click "Apply Now" to submit your application. We look forward to reviewing your profile for this exciting opportunity with Mercier Consultancy Group.