Dutch Speaking Customer Care Agent for Eneco in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across Europe. As experts in the Customer Support Services industry, we pride ourselves on delivering seamless recruitment experiences for professionals seeking high-impact Dutch-speaking jobs in emerging European hubs.

Job Overview

We are currently seeking a motivated professional to join a leading energy provider as a Dutch Speaking Customer Care Agent for Eneco in Sofia, Bulgaria. This position in Bulgaria offers a unique opportunity to leverage your language skills in a dynamic Customer Support Services environment while enjoying a high quality of life in a modern, hybrid workspace.

Key Responsibilities

• Manage incoming customer inquiries via phone, chat, and email with professionalism and empathy.
• Provide expert assistance regarding invoices, payment reminders, and specialized payment plans.
• Explain complex rate changes and billing adjustments clearly to the client base.
• Handle and resolve customer complaints regarding overcharges or billing discrepancies in the Customer Support Services sector.
• Advise customers on contract details, including start and end dates, as well as managing account retention efforts.
• Process relocation-related requests and provide accurate information regarding energy supply services.
• Address both the practical needs and the emotional expectations of Eneco customers to ensure service excellence.
• Provide regular performance reporting and feedback to the designated team leader.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory.
• Proficiency in English to facilitate effective internal communication within our international team.
• Proven experience or a strong aptitude for the Customer Support Services industry.
• Excellent problem-solving skills and a customer-centric mindset.
• Availability to work in a hybrid capacity in the beautiful city of Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in this Dutch Speaking Customer Care Agent for Eneco in Sofia, Bulgaria position in Bulgaria.
• Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for a stress-free transition.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Hybrid Work Model (mix of on-site and remote) for improved work-life balance.
• And Much More...

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means immersing yourself in a culture that perfectly blends ancient history with modern European living. Bulgaria is renowned for its welcoming atmosphere, vibrant social scene, and favorable climate, making it an ideal destination for expatriates.

When you secure a position in Bulgaria, you gain access to a high standard of living at a very comfortable cost. From the delicious local cuisine to the breathtaking mountain and coastal landscapes, the quality of life in Bulgaria is consistently rated highly, ensuring that your time working in Sofia will be both personally and professionally rewarding.

How to Apply

If you are ready to take the next step in your career and join a prestigious team in a top-tier Dutch-speaking job, we encourage you to apply now. Our team at Mercier Consultancy Group is eager to assist you in launching your international journey. Click the link to submit your application today.

Best regards,
The Recruitment Team
Mercier Consultancy Group