Dutch Speaking Customer Support at Proximus - Work in Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm dedicated to bridging the gap between top-tier talent and industry-leading organizations. As a leader in European staffing, we specialize in placing professionals into high-impact roles that offer both career growth and cultural enrichment.

Job Overview

We are currently seeking candidates for the Dutch Speaking Customer Support at Proximus - Work in Bulgaria position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment within the Customer Support Services industry, helping customers navigate digital possibilities while living in one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.

Key Responsibilities

• Provide expert support to Proximus customers, serving as their primary point of contact for technical and service-related inquiries.
• Solve complex technical problems regarding internet connectivity and television services to ensure customer satisfaction.
• Communicate effectively with customers in Dutch to deliver seamless solutions and high-quality service interactions.
• Translate digital knowledge into actionable advice, helping customers understand and utilize the latest telecommunications services.
• Handle a diverse range of client requests, from troubleshooting connection issues to assisting with account management.
• Contribute to a high-performance team within the Customer Support Services industry by maintaining excellent service standards.
• Maintain accurate documentation of customer interactions and service resolutions in the CRM system.

Requirements

• Native or fluent Dutch (spoken and written) is essential for success in this role.
• Valid EU passport (mandatory) to facilitate the relocation process for our jobs in Bulgaria.
• Professional proficiency in English to engage with our international team in Sofia.
• A passion for technology and a desire to excel in the Customer Support Services industry.
• Strong problem-solving skills and the ability to handle various customer inquiries with patience and accuracy.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing one of our Dutch-speaking jobs means embracing a vibrant lifestyle. Bulgaria is a hidden gem that offers a perfect blend of historical charm, stunning natural scenery, and a modern, cosmopolitan atmosphere. The weather in Bulgaria is pleasantly varied, with beautiful sunny summers and crisp, inviting winters, making it a wonderful place to call home while building your international career.

Living in Bulgaria offers an excellent quality of life, characterized by a rich culinary scene, affordable living costs, and a welcoming culture. When you secure a position in Bulgaria through our team, you gain access to a supportive expat community and a city that never sleeps. Experience the unique charm of Bulgaria while you grow professionally in the Customer Support Services industry.

How to Apply

If you are ready to start your journey with the Dutch Speaking Customer Support at Proximus - Work in Bulgaria position, we encourage you to click Apply Now to submit your CV. Join us at Mercier Consultancy Group and take the next step in your professional journey today.