German Speaking -speaking Customer Support to Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, bridging the gap between global talent and industry-leading enterprises. We pride ourselves on placing top-tier professionals into high-impact roles, ensuring seamless transitions for our candidates and excellence for our clients in the Customer Support Services sector.

Job Overview

We are seeking motivated individuals for the German Speaking -speaking Customer Support to Sofia, Bulgaria position in Bulgaria. This is an exceptional opportunity to launch an international career within the fast-paced Customer Support Services industry, assisting global users while living in one of Europe's most vibrant capitals.

Key Responsibilities

• Provide professional, high-quality customer support via phone, email, and chat for German-speaking clients.
• Assist users with product inquiries, account management, and technical troubleshooting within the Customer Support Services industry.
• Monitor and moderate online content to ensure safety and compliance with company community standards.
• Document all customer interactions accurately within our internal CRM systems.
• Collaborate with diverse, international teams to maintain service excellence and drive user satisfaction.
• Escalate complex or sensitive inquiries to specialized departments while ensuring a smooth resolution process.
• Maintain a deep understanding of evolving platform policies to deliver accurate and helpful assistance.

Requirements

• Native or fluent German (spoken and written) is mandatory for all German-speaking jobs.
• Strong proficiency in English to navigate our international working environment.
• Excellent communication skills and a passion for delivering superior service in the Customer Support Services sector.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Valid EU passport (mandatory requirement for visa and employment documentation).
• Ability to handle repetitive or sensitive content with professional maturity and accuracy.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are confident in your role.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Sofia.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means immersing yourself in a culture where history meets modernity. Bulgaria is celebrated for its stunning natural beauty, ranging from the dramatic Vitosha Mountain overlooking Sofia to the sun-drenched Black Sea coast. With a moderate climate and a welcoming atmosphere, Bulgaria offers an ideal backdrop for those looking to advance their professional journey while enjoying an affordable and high-quality lifestyle.

Moving to a new country can be daunting, but our relocation support makes starting a new chapter in Bulgaria seamless and enjoyable. From world-class dining and a vibrant nightlife scene in the capital to the rich cultural heritage found throughout the nation, you will find that living and working in Bulgaria provides a unique balance of professional growth and personal exploration. We are proud to assist you in securing your future with this German Speaking -speaking Customer Support to Sofia, Bulgaria position in Bulgaria.

How to Apply

If you are ready to take the next step in your career with a leading organization, we invite you to join our talent network. Please click Apply Now to submit your application and a member of the Mercier Consultancy Group team will be in touch to discuss your potential fit for this role. We look forward to helping you launch your career.