Dutch Speaking Customer Support | 2000€ Bonus | Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations across the globe. We pride ourselves on our ability to identify high-potential professionals for the most demanding roles within the competitive Customer Support Services industry.

Job Overview

We are currently recruiting for a Dutch Speaking Customer Support | 2000€ Bonus | Lisbon, Portugal position in Portugal, perfect for professionals eager to excel in the Customer Support Services sector. This is a unique opportunity to provide expert assistance for a leading home appliances brand, ensuring excellence in every client interaction while enjoying one of the most desirable jobs in Portugal.

Key Responsibilities

• Manage incoming customer inquiries via phone and email within the Customer Support Services industry.
• Assist customers with the renewal of appliance warranties and explain coverage details.
• Provide comprehensive support regarding technical questions and functional issues related to home appliances.
• Deliver professional, empathetic, and customer-centric communication at all times.
• Accurately document and manage customer cases within the internal database system.
• Follow up on open tickets to ensure high customer satisfaction and resolution.
• Contribute to a dynamic international team environment focused on quality service delivery.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for Portugal.
• Strong interpersonal skills with a focus on the Customer Support Services industry.
• Excellent computer literacy and the ability to navigate multiple systems.
• A customer-oriented, adaptable, and dynamic personality.
• Previous experience in a contact center or customer-facing role is considered a distinct advantage for these Dutch-speaking jobs.

What We Offer

• Competitive Monthly Salary.
• Exceptional 2000€ Sign-on Bonus.
• Monthly Language Bonus.
• Attractive Meal Allowance.
• Full-time, stable position with a fixed schedule.
• Professional training provided within the Customer Support Services industry.
• Long-term career development opportunities within an international environment.

Life in Portugal

Living and working in Portugal offers an unparalleled quality of life, characterized by a pleasant Mediterranean climate, stunning coastal landscapes, and a rich historical heritage. Choosing one of our Dutch-speaking jobs in this region allows you to immerse yourself in the vibrant culture of Portugal, where you can enjoy world-class cuisine and a relaxed, welcoming social atmosphere.

Portugal has rapidly become a premier hub for international professionals, offering a perfect balance between professional growth and personal enrichment. Whether you are exploring the narrow streets of Lisbon or relaxing by the Atlantic, you will find that Portugal provides an ideal setting for building your career within the Customer Support Services industry while enjoying a high standard of living.

How to Apply

If you are ready to take the next step in your career and join a leading team, we invite you to apply for this Dutch Speaking Customer Support | 2000€ Bonus | Lisbon, Portugal position. Click the Apply Now button to submit your application to Mercier Consultancy Group. We look forward to hearing from you.