Spanish Speaking Content Moderation Quality Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on delivering bespoke staffing solutions within the high-growth Customer Support Services industry, ensuring excellence in every placement we manage.

Job Overview

We are currently seeking a detail-oriented professional for a Spanish Speaking Content Moderation Quality Analyst position in Portugal. This pivotal role within the Customer Support Services sector involves ensuring the highest standards of content integrity on global platforms through meticulous quality assurance and policy enforcement.

Key Responsibilities

• Audit completed content moderation cases to ensure strict adherence to established platform guidelines and Customer Support Services standards.
• Evaluate decisions concerning sensitive content, including hate speech, violence, and online safety, requiring cultural nuance.
• Identify errors, procedural inconsistencies, and specific areas for optimization within the moderation workflow.
• Analyze emerging quality trends to provide actionable recommendations that enhance overall operational performance.
• Deliver constructive, objective feedback to moderation teams to facilitate continuous professional development.
• Participate in regular quality calibration sessions to ensure the consistent application of policies across the board.
• Manage the escalation of high-risk cases and potential policy violations while maintaining rigorous data security standards.

Requirements

• Fluent Spanish and good command of English.
• Strong analytical skills and excellent attention to detail.
• Good understanding of Spanish culture, social issues and current affairs.
• Ability to interpret and consistently apply detailed policies and guidelines.
• Ability to provide objective feedback and identify areas for improvement.
• Valid EU passport or residency status for employment in Portugal.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Portugal

Choosing one of the many available jobs in Portugal means embracing a lifestyle defined by sunshine, a rich Mediterranean history, and vibrant social scenes. Portugal is renowned for its welcoming atmosphere and safety, making it an ideal destination for those looking to build a career in the dynamic Customer Support Services landscape while enjoying an enviable climate.

When you accept a Spanish-speaking job in this beautiful country, you gain more than just a role; you gain access to world-class cuisine and a relaxed, high-quality pace of life. Portugal continues to grow as a hub for international talent, offering a unique blend of historical charm and modern convenience that makes living in Portugal a truly rewarding experience for every professional.

How to Apply

If you are ready to launch your career in this Spanish Speaking Content Moderation Quality Analyst position in Portugal, we invite you to click Apply Now to submit your application to the team at Mercier Consultancy Group. We look forward to reviewing your profile.