Finnish Speaking Customer Support - Porto, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in high-impact roles, including exclusive Finnish-speaking jobs within the customer support services industry.

Job Overview

We are currently seeking a motivated professional for the Finnish Speaking Customer Support - Porto, Portugal position in Portugal, focusing on delivering excellence for a global healthcare client. If you are passionate about helping others and seeking new jobs in Portugal, this role offers the perfect blend of professional challenge and a vibrant Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality B2B and B2C customer support specifically for the Finnish market within the customer support services industry.
• Resolve complex customer inquiries efficiently, primarily through inbound calls.
• Manage back-office administrative tasks, including processing emails, live chats, and navigating internal databases.
• Support diverse product lines across various markets, ensuring consistent quality and brand representation.
• Diagnose and troubleshoot issues using a strong analytical mindset to ensure optimal customer outcomes.
• Maintain detailed records of customer interactions to ensure accurate follow-up and service tracking.
• Collaborate with international teams to meet project-specific goals and service level agreements.

Requirements

• Native or fluent Finnish (spoken and written) is mandatory for this role.
• Strong proficiency in English (B2 level or above) to support international market requirements.
• Valid EU passport (mandatory).
• Proven ability to demonstrate empathy and patience in written and verbal communication.
• Strong computer literacy and proficiency in navigating multiple internal applications simultaneously.
• An analytical mindset with excellent time management skills, capable of meeting established performance goals.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing one of our Finnish-speaking jobs means embracing the exceptional quality of life that Portugal has to offer. With its sun-drenched coastlines, rich cultural heritage, and world-renowned gastronomy, Portugal is a premier destination for professionals looking to combine a rewarding career in customer support services with a relaxed, Mediterranean pace of life.

Living in Porto allows you to experience the warmth of the local community while benefiting from our comprehensive support. As you transition to your new home, our relocation experts will ensure your arrival in Portugal is seamless, allowing you to focus on enjoying the vibrant energy, historic charm, and unparalleled safety that makes Portugal an ideal place to live and work.

How to Apply

Are you ready to take the next step in your career with this Finnish Speaking Customer Support - Porto, Portugal position in Portugal? Simply click the "Apply Now" button to submit your application and join our international community. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.