German Speaking -Speaking Technical Support Agent in Porto, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We specialize in facilitating seamless international career transitions, ensuring that every professional we represent finds the perfect environment to excel within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a talented professional for the German Speaking -Speaking Technical Support Agent in Porto, Portugal position in Portugal. This is an exceptional opportunity for individuals looking to build a career in Customer Support Services while enjoying the unique lifestyle of Southern Europe through one of our most sought-after German-speaking jobs.

Key Responsibilities

• Providing high-quality German-language customer support via phone, chat, and email within the Customer Support Services industry.
• Responding to customer inquiries promptly and documenting all relevant interactions accurately.
• Troubleshooting technical issues and providing effective, user-friendly solutions to our German-speaking clientele.
• Assisting with pre-sales queries and resolving general customer requests with a focus on satisfaction.
• Handling escalations professionally and managing case documentation in a fast-paced environment.
• Collaborating closely with cross-functional teams and technical experts to ensure swift issue resolution.
• Maintaining the internal ticketing system with precision to uphold company service standards.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to qualify for these international jobs in Portugal.
• Strong proficiency in English to navigate international workflows.
• Previous experience in Customer Support Services or technical support environments is highly advantageous.
• Excellent problem-solving skills and a proactive, customer-centric mindset.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are fully prepared for your role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Portugal offers an unparalleled quality of life, blending historical charm with a modern, fast-paced international atmosphere. Choosing to pursue one of our German-speaking jobs in this country means waking up to beautiful Atlantic coastlines, world-class gastronomy, and a warm climate that makes Portugal a dream destination for expatriates.

With our dedicated relocation assistance, moving to Portugal becomes a smooth and exciting experience. From the vibrant nightlife of Porto to the welcoming local culture, you will find that working in Portugal provides the perfect balance between professional growth and personal enrichment.

How to Apply

If you are ready to take the next step in your career and join our international team, we invite you to apply today. Click the "Apply Now" button to submit your application for this German Speaking -Speaking Technical Support Agent in Porto, Portugal position in Portugal. We look forward to helping you start your new chapter with Mercier Consultancy Group.