Czech Speaking or Slovak Customer Support in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with world-leading organizations in the BPO and technology sectors. We specialize in sourcing professionals for high-impact roles, ensuring seamless career transitions across borders for those seeking the best jobs in Bulgaria.

Job Overview

We are currently seeking dedicated professionals for the Czech Speaking or Slovak Customer Support in Sofia, Bulgaria position in Bulgaria. This role is a vital entry point for those looking to excel in Customer Support Services while enjoying a premium lifestyle supported by our comprehensive relocation infrastructure.

Key Responsibilities

• Deliver high-quality, professional support for digital products and services within the Customer Support Services industry.
• Utilize advanced CRM software, ticketing systems, and proprietary support tools to manage incoming requests efficiently.
• Communicate effectively with global users via phone, email, and live chat channels in Czech or Slovak.
• Resolve client inquiries within agreed Service Level Agreements (SLAs) using internal protocols and documentation.
• Maintain a focus on excellence, ensuring high standards of customer satisfaction and resolution quality.
• Collaborate with international team members to share best practices and contribute to a culture of continuous service improvement.
• Stay updated on technical product developments through ongoing training sessions and internal knowledge sharing.

Requirements

• Native or fluent Czech (spoken and written) is strictly required for this position.
• Strong proficiency in English to navigate internal systems and collaborate within a multicultural environment.
• Previous experience in Customer Support Services is highly advantageous but not strictly mandatory.
• A valid EU passport or the legal right to work in Bulgaria is mandatory.
• Excellent problem-solving skills and a genuine desire to provide exceptional customer experiences.
• Commitment to relocating to Sofia for this career-defining opportunity among our Czech-speaking jobs.

What We Offer

• Competitive Monthly Salary in line with industry standards for Customer Support Services.
• Comprehensive, Fully Paid Training provided upon commencement.
• Complete Health Insurance coverage.
• Fully Paid Relocation Package (includes flight, transfer, and hotel accommodation).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of modern European living and rich historical charm. As a burgeoning tech hub, Sofia is the perfect backdrop for your career in Customer Support Services, providing a vibrant social scene, Mediterranean-influenced weather, and a welcoming international community that makes finding jobs in Bulgaria a rewarding life choice.

Beyond the professional sphere, Bulgaria is celebrated for its incredible culinary scene, breathtaking natural landscapes, and affordable high-quality lifestyle. With our dedicated relocation concierge assisting you every step of the way, your transition to Bulgaria will be smooth, allowing you to focus on your new life and career success in this exciting European capital.

How to Apply

If you are ready to take the next step in your career and join a leading team, please click "Apply Now" to submit your application. Our recruitment consultants at Mercier Consultancy Group look forward to reviewing your profile for this exciting vacancy.