Danish Speaking -speaking Customer Service Advisor, Warsaw

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy dedicated to connecting elite talent with global organizations. As a leader in European human capital solutions, we specialize in high-impact placements within the professional Customer Support Services industry.

Job Overview

We are seeking a talented professional for the Danish Speaking -speaking Customer Service Advisor, Warsaw position in Poland. This is an exceptional opportunity to join a global leader in the Customer Support Services sector, providing high-touch assistance for a prestigious Nordic airline while advancing your career among one of the many rewarding jobs in Poland.

Key Responsibilities

• Manage inbound customer communication via phone and chat, maintaining the highest standards of the Customer Support Services industry.
• Provide expert advice regarding flight information, product details, fare rules, and online service procedures.
• Execute reservation modifications, including time and destination changes, and ensure accurate updates to passenger personal data.
• Process specialized service requests such as wheelchair assistance, travel with animals, and other unique passenger needs.
• Handle complex ticket cancellations, refund processing, and support customers throughout the payment journey.
• Assist passengers in navigating travel difficulties and provide proactive solutions to ensure seamless journeys.
• Maintain professional brand representation for a top-tier airline while consistently delivering outstanding service.

Requirements

• Native or fluent Danish (spoken and written).
• A strong commitment to excellence within the Customer Support Services industry.
• Availability for on-site work in Warsaw, Poland.
• Exceptional communication skills and the ability to thrive in a fast-paced environment.
• Relevant experience in customer-facing roles is highly valued for these Danish-speaking jobs.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training (2 months).
• Private Medical Care.
• Group Insurance.
• Sports and Leisure Programs.
• Coaching, Mentoring, and Professional Development.
• And Much More...

Life in Poland

Poland offers an incredible quality of life, characterized by a vibrant cultural scene, modern infrastructure, and a rich historical heritage. Choosing to work in Poland means immersing yourself in a country that balances dynamic urban energy with beautiful natural landscapes and pleasant seasonal weather.

Living in Poland provides a fantastic opportunity to enjoy world-class culinary experiences and a thriving social environment. As you settle into your new role, you will discover that the standard of living in Poland is exceptionally high, making it one of the most attractive locations for international professionals seeking top-tier Danish-speaking jobs.

How to Apply

If you are ready to excel in the Danish Speaking -speaking Customer Service Advisor, Warsaw position in Poland, we encourage you to click Apply Now and join our talent network. We look forward to reviewing your application and discussing your future with Mercier Consultancy Group.