Danish Speaking -speaking Customer Service Agent in Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm specializing in connecting top-tier talent with world-class international organizations. We take pride in facilitating career-defining opportunities by matching ambitious professionals with prestigious firms, specifically focusing on high-growth Customer Support Services roles.

Job Overview

We are currently seeking a motivated professional for the Danish Speaking -speaking Customer Service Agent in Lisbon position in Portugal. This is a unique opportunity to join a premier team within the Customer Support Services industry, providing elite assistance to users of a leading global streaming platform while enjoying the vibrant lifestyle of Lisbon.

Key Responsibilities

• Deliver high-quality support through voice, email, chat, and social media channels for our Customer Support Services clients.
• Guide Danish-speaking users through account registration, login protocols, and personalization settings.
• Perform technical troubleshooting for streaming quality, buffering, and playback issues to ensure an optimal user experience.
• Provide expert assistance with device compatibility, application installation, and platform configuration.
• Manage subscription inquiries, billing updates, and payment clarifications with professional precision.
• Advise users on account modifications, including pausing or canceling subscriptions within the platform guidelines.
• Document user feedback systematically to drive continuous platform and service improvements.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for these Danish-speaking jobs.
• Proficiency in English to thrive in our international environment.
• A customer-oriented mindset with a passion for resolving complex queries in the Customer Support Services sector.
• Proven ability to navigate technical troubleshooting tasks with patience and a structured approach.
• Availability to work flexible, rotational shifts to accommodate a global user base.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for those seeking jobs in Portugal.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Choosing one of our Danish-speaking jobs means embracing the stunning beauty and warm climate of Portugal. Whether you are exploring the historic streets of Lisbon, enjoying the coastal vistas, or soaking in the rich Mediterranean culture, life in Portugal offers an unparalleled work-life balance. The country is renowned for its welcoming locals and vibrant community, making it the perfect backdrop for your international career journey.

Portugal consistently ranks as one of the most desirable destinations in Europe. With its world-class cuisine, safe environment, and affordable quality of life, you will find it easy to settle in. By securing this Danish Speaking -speaking Customer Service Agent in Lisbon position in Portugal, you are not just accepting a job, but an experience in a country that blends ancient tradition with modern global energy. Portugal awaits you.

How to Apply

If you are ready to launch your career in one of the most exciting Customer Support Services hubs in Europe, we encourage you to click Apply Now. Join our talent network at Mercier Consultancy Group and let us help you start your new chapter. We look forward to hearing from you soon!