Dutch Speaking Customer Support Agent in Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between top-tier talent and industry-leading global brands. As we continue to facilitate the most sought-after Dutch-speaking jobs, our firm remains committed to providing professional excellence and seamless career transitions for our candidates seeking jobs in Portugal.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking Customer Support Agent in Lisbon, Portugal position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services industry by providing high-quality assistance to customers of a world-renowned home appliances brand.

Key Responsibilities

• Manage incoming customer inquiries efficiently via telephone and email communication channels.
• Provide expert guidance and support to customers regarding home appliance warranty renewals.
• Clearly explain warranty coverage details and troubleshoot initial inquiries within the Customer Support Services sector.
• Deliver a professional, empathetic, and customer-focused experience during every interaction.
• Maintain meticulous records of customer cases to ensure accurate follow-up and resolution.
• Collaborate with international team members to uphold the high service standards expected of the brand.
• Adapt to evolving product knowledge to provide accurate information to our Dutch-speaking clientele.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport, ensuring eligibility to work in Portugal.
• Strong oral and written communication skills suitable for a professional Customer Support Services environment.
• Proficiency with basic computer systems and digital tools.
• A customer-oriented mindset with the ability to multitask effectively.
• Previous experience in a contact center or face-to-face customer service role is highly valued.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your new position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Hybrid Work Model (mix of on-site and remote) offering flexibility in your daily routine.
• And Much More...

Life in Portugal

Living in Portugal offers an unparalleled lifestyle, blending a warm, Mediterranean climate with a rich cultural tapestry. As you embark on your journey in this Dutch Speaking Customer Support Agent in Lisbon, Portugal position in Portugal, you will enjoy a vibrant atmosphere, stunning coastal landscapes, and a friendly, welcoming local community. Portugal is consistently ranked as a top destination for expatriates due to its safety and high quality of life.

Beyond the professional benefits of our Dutch-speaking jobs, you will have the chance to explore the historic streets of Lisbon, enjoy world-class gastronomy, and benefit from a lower cost of living. Relocating to Portugal is made easy with our support team, allowing you to focus on enjoying the sun-drenched beaches and the dynamic social scene that makes Portugal a truly unique place to call home.

How to Apply

If you are ready to take the next step in your career and join a leading firm in the Customer Support Services industry, we invite you to apply now. Join our team at Mercier Consultancy Group and start your new chapter in sunny Lisbon. We look forward to receiving your application.