Turkish Speaking Customer Service - Turkish in Lisbon w/ relocation package

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leading European recruitment and BPO specialist, we pride ourselves on facilitating career-defining opportunities within the global Customer Support Services industry.

Job Overview

We are currently seeking dedicated professionals for a Turkish Speaking Customer Service - Turkish in Lisbon w/ relocation package position in Portugal. This is an exceptional opportunity to advance your career in the Customer Support Services sector while enjoying a seamless transition to a new life abroad.

Key Responsibilities

• Manage inbound customer service inquiries regarding bookings, service purchases, and product acquisitions.
• Provide high-quality support to resolve customer doubts and ensure satisfaction with our services.
• Maintain a professional and positive attitude as a brand ambassador during every customer interaction.
• Process changes, adjustments, and administrative updates to existing customer accounts.
• Handle customer complaints with empathy and efficiency, following industry best practices.
• Collaborate within a multinational team to meet service-level agreements and quality standards.
• Document all interactions accurately within the company database to maintain high-quality service records.

Requirements

• Native or fluent Turkish (spoken and written) to support our Turkish-speaking jobs market.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication skills and a customer-centric mindset.
• Ability to work on-site in Lisbon, Portugal, as part of our dynamic office team.
• Problem-solving capabilities and the ability to thrive in a fast-paced environment.
• A valid EU passport or a valid residency permit for Portugal.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Health Insurance provided upon your arrival.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Portugal as smooth as possible.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Living in Portugal offers a unique blend of historical charm, vibrant culture, and world-class sunshine. As you pursue one of the most exciting Turkish-speaking jobs in Europe, you will find that Portugal provides an exceptional work-life balance, friendly locals, and a welcoming atmosphere that makes integration easy for international professionals.

Beyond the professional growth found in our Customer Support Services roles, Portugal boasts an incredible culinary scene and a high quality of life that is highly sought after. By choosing this position in Portugal, you are choosing a lifestyle defined by breathtaking coastlines, affordable city living, and the security of a thriving European hub.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Lisbon, we invite you to apply now for our Turkish Speaking Customer Service - Turkish in Lisbon w/ relocation package position in Portugal. We look forward to reviewing your application and helping you start your journey with Mercier Consultancy Group.