Dutch Speaking Nederlandstalige Klantenservice Medewerker– Sofia, Bulgarije

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO consultancy firm dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for professionals pursuing exceptional career opportunities in the vibrant Customer Support Services sector.

Job Overview

We are currently looking for a motivated professional to join our team in a Dutch Speaking Nederlandstalige Klantenservice Medewerker– Sofia, Bulgarije position in Bulgaria. This role is ideal for those seeking to build their career within the international Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Deliver exceptional support to Dutch-speaking clients via telephone, email, and live chat.
• Represent a premier brand within the Customer Support Services industry by providing professional, empathetic, and efficient communication.
• Proactively identify and resolve customer inquiries regarding products and services.
• Maintain high levels of customer satisfaction by ensuring accurate and timely follow-ups.
• Collaborate effectively with a multicultural team in our Sofia-based office to meet collective service targets.
• Document all interactions accurately within the internal database to ensure quality assurance.
• Stay updated on product knowledge and internal processes to provide the most accurate assistance.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or right to work in Bulgaria.
• Strong interpersonal skills and a genuine passion for the Customer Support Services sector.
• Ability to thrive in an international work environment and adapt to new office cultures.
• Proven ability to manage multiple tasks while maintaining a high standard of communication.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your role within the Customer Support Services industry.
• Health Insurance included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Unbeatable networking opportunities in one of the top Dutch-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means immersing yourself in a country known for its incredible natural beauty and rich cultural heritage. Bulgaria offers a unique blend of historical landmarks and modern urban living, making it an attractive destination for expatriates. Life in Bulgaria allows you to enjoy a high quality of life with a sunny climate, vibrant festivals, and a landscape that ranges from scenic mountains perfect for hiking and skiing to the beautiful beaches of the Black Sea.

Beyond the professional growth found in the Customer Support Services industry, Bulgaria provides an affordable cost of living, ensuring that your lifestyle is as rewarding as your career. As you settle into this welcoming nation, you will find that Bulgaria is home to a warm, hospitable culture that makes relocation easy and enjoyable. By accepting this Dutch Speaking Nederlandstalige Klantenservice Medewerker– Sofia, Bulgarije position in Bulgaria, you are choosing a path that combines professional excellence with the adventure of living in one of the most exciting Jobs in Bulgaria.

How to Apply

If you are ready to start your next professional chapter and join a leading team in Sofia, we invite you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss the next steps in your journey. We look forward to hearing from you!