German Speaking -Speaking Customer Service Specialist - Sofia Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on matching motivated professionals with career-defining roles in the vibrant Customer Support Services sector.

Job Overview

We are currently looking for a motivated professional to fill the German Speaking -Speaking Customer Service Specialist - Sofia Bulgaria position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, offering full relocation assistance to start your new professional journey in the heart of Europe.

Key Responsibilities

• Deliver high-quality support to German-speaking customers via phone, email, chat, and social channels.
• Handle product, account, and service enquiries with professionalism, accuracy, and empathy.
• Troubleshoot technical or service-related issues, identify solutions, and escalate complex cases appropriately.
• Maintain accurate records of every customer interaction within our CRM and ticketing systems.
• Consistently meet quality, efficiency, and customer satisfaction targets within the Customer Support Services environment.
• Collaborate with your team to contribute ideas that improve operational processes and the overall customer experience.

Requirements

• What We Are Looking For
• Fluent German (C1 / native level) – spoken and written.
• Good working English (B1 – B2) for internal communication and training.
• Strong communication skills and a customer-first mindset.
• Computer literacy and the ability to navigate multiple systems at once.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Living in Bulgaria offers an unparalleled lifestyle, blending rich history with a modern, fast-paced professional scene. Sofia is widely recognized as one of the most exciting hubs for German-speaking jobs, featuring beautiful mountain landscapes, a mild climate, and a thriving cultural scene that makes Bulgaria a fantastic place to live and work.

Beyond the professional appeal of this German Speaking -Speaking Customer Service Specialist - Sofia Bulgaria position in Bulgaria, you will enjoy a high quality of life at an affordable cost. When you choose to pursue one of our many jobs in Bulgaria, you are choosing a country known for its culinary delights, welcoming residents, and growing international community. Experience the beauty of Bulgaria firsthand with our seamless transition support.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you meet the criteria for this exciting role, we invite you to click Apply Now and start your application process today. We look forward to hearing from you!